Trolleytours Reviews

WARNING Book at Your Own Risk

WARNING Use at your own risk Terrible experience NO Customer Service Expensive Two tickets were 110 We made two stops After the 3rd stop the trolley never returned They were still in operation but they refused to stop at the designated stop Not One but TWO trolleys passed us right by as we stood at the designated stop which happened to be RIGHT IN FRONT of their storefront by Boston Commons We called the number on the brochure FIVE 5 times to try to figure out what was going on Twice we were hung up on Twice we went to voicemail Once the call was answered and a guy told us to wait right where we were and a trolley would be along in 20 minutes Forty minutes later no trolley had arrived We had to WALK all the way across Boston to get back to our hotel Then I called the next day to complain I was emailed a refund form to fill out It was extensive and I had to attach a copy of my receipt It s been two weeks now and I haven t even received acknowledgement of them receiving the form I hope this review costs them Many Many times more than the 110 they scammed us out of Expensive no commitment to service worst customer service I ve ever experienced cast a bad memory over our entire trip to Boston Screw this company - the only way they re still operating is they take your money and SCREW YOU