Troov Reviews

Lost an item at Nice airport security

Lost an item at Nice airport security Followed instructions and paid 12 euro to Troov On its website Troov gives the following address to collect lost objects Rue Costes et Bellonte 06200 Nice Went to the street and spent an hour checking buildings on the street No sign of Troov Two hotels on the street never heard of it Gave up searching after an hour Finally contacted Nice Airport administration next day to finally discover that Troov Lost and Found Service is in Terminal 2 Can t understand how a company that seems to get high ratings and for which we pay a service fee cannot put on its website the proper address of its office at Nice Airport How unprofessional Exasperating

Really poor service

Really poor service Lost a coat with my car keys in the pocket at Nice Airport registered it within 4 hours as knew exactly where I d left it The website said they would contact me within 48 hours guaranteed about my item Nothing for 4 days I then email asking for an update Get a response saying that as they service multiple airports they can t be expected to get back to me yet - despite their own website saying the 48 hour guarantee I followed up a week later a full 10 days after losing the item and they have ignored my email since for over weeks Given up hope

Absolutely terrible

Absolutely terrible Forgot a bag at Nice airport after passport control reported it to Troov and got a standard reply Chased it by email to be told it had not been found Chased again with the same reply No one would answer the phone Had to fly back Nice airport a week later went to the lost and found in terminal 2 and You guessed it the man went to the back and came out with the bag The system is clearly broken and without the ability to have anyone pick up a phone it is disgusting to have to pay 12 for a job that wasn t done The question is how did they not know they had the bag all along Also the bag had no label and was not opened so that they could not have even known it was ours Once again rubbish business

BVA airport

BVA airport After losing some items I was hopeful that the service would help me recover them efficiently Unfortunately that wasn t the case The process of retrieving my lost items was not only costly but also unsatisfactory I was charged 57 EUR to get my package back and upon receiving it I noticed that it was incomplete The earbuds which were the most expensive item I lost and a laptop charger were missing from the package These were the most valuable items I was hoping to recover and their absence was a significant letdown The lack of transparency and accountability in this process left me feeling frustrated I would caution others against relying on Troov com and the lost and found services at BVA airport It seems they do not take adequate care in ensuring all items are properly handled and returned to their rightful owners In addition to these issues I found the Troov com website difficult to navigate It s not user-friendly and even when you try to change the language settings it often reverts back to French This lack of consideration for international users adds to the frustration especially when dealing with the already stressful situation of lost belongings

I had a carryon bag stolen from a Swiss

I had a carryon bag stolen from a Swiss Air gate at the airport in Nice in July 21 I was devastated and nobody really cared The Swiss attendants as well as the airports Customer Service told me that the only way the security cameras could be accessed was by the police I had to get on a plane and never got to file a report with the police I was told by the airport that the only way to contact the police was via email but after three attempts I gave up A few weeks ago I decided to file a report with Troov and about one week later there was a match A few days after that my bag was delivered to my house with ALL OF THE CONTENTS It is still a mystery how my bag ended up at the lost and found after being grabbed from under my seat but I ve accepted that I ll never know It cost me 137 to have it delivered to my house in the US but I had a lot of cash and jewelry worth much more than that I was worried about the service initially but I am so happy I decided to file a report and so thankful to have my things back I hope this review helps

Great experienceI lost my watch on vacation in Paris at the museum and was very stressed Fortunately a few minutes after declaring it lost on Troov I was informed that it had been found and I was a

Great experience I lost my watch at Louvre museum and it was found and sent back very quickly I recommend it for sure