Trotec24 Reviews

These people are scammers

These people are scammers I returned an air conditioning which was defect by delivery and they refuse to pay me back Scandalous

A horrible quality

I bought a very expensive air cooler It broke down immediately after 2 hours of use It took over 2 weeks to deliver it so they said that I can t cancel the order because 14 days limit has passed They promised to take it back and give me a new one It took 6 weeks The problem is that the new one is broken too I suspect it is my old one but I can t prove it Their customer service person was swearing and he was very rude overall They promised finally to take it back Another 4 weeks later I got a new one which is still probably the first broken one and it didn t work Then they said they won t take it back again and I won t get my money back They blamed me and said that I destroy the machine in purpose At the same time I found that many other people have had same problems their products are very bad It is a huge scam be careful Their products are made in China and the quality is very bad Their customer service is terrible

Do not buy from them

I paid 60 euros extra for delivery and they guy left the heavy air conditioner downstairs and left Sent an email to them and the guy told me to ask my neighbors to help me Thank you customer service How about you pay me back my 60 Euros so I can pay that to my neighbor for helping me When I finally managed to bring it up I realized all the styrofoams were already broken and the bottom of the box was torn off and only attached by a packaging band So I assume the product must be damaged already I will update my review after using the product What a waste of money DO NOT BUY FROM THEM

I buy 3 heaters

I buy 3 heaters 2 of then are not working I contacted customer service severals times by email mo answer I call several times and no one answer the call Seems to be some spam I would like to get a refund for the heater I bought I haven t get any return form in the box and also can t do it online Bad company Don t but anything from this company

I got my mobile airco just in time to face the first hottest day in NL in 2019 So glad about it

I bought my mobile airco from them directly instead of via other webshops despite the less-than-encouragous 1 year old ratings given here Turns out they are quite ok now better than mediamarkt delivery which keeps failing I order my airco last Wednesday order processing takes 2 days on Friday they confirmed sending and by Tuesday I received the airco Everything works OK So take into account you will get your delivery in 1 week if they have stock Don t expect overnight service with this store and you ll be fine If they want a five star feedback they have to improve on Order to Delivery time

No problems whatsoever

No problems whatsoever to get the exact information I was looking for Very helpful and friendly customerservice I was wondering why there was such commotion about the service and simply asked them times have improved and the company has more opportunity now to handle the overload of demand for their products They are a good and reliable company honest people and even when times have been less fortunate for this company I trust they will stick to the ethics that always were part of their customer service