Trucksmarter Reviews

DO NOT I REPEAT DO NOT USE THIS

DO NOT I REPEAT DO NOT USE THIS FACTORING COMPANY Google has to change the 5 star system to include negative ratings I don t know where to begin This company contacted my company when we applied for our M C we did our homework and contracted with truck smarter to factor for us The week our M C was set to go live we contacted truck smarter and told them we d like to transition to another factoring company OTR Solutions Mind you although we d contracted with truck smarter we still hadn t factored one load with them so we thought a transition would be seamless Of course it wasn t Like a jealous younger brother truck smarter questioned our reasons for wanting to leave and when we explained that it was because of poor customer service we were told that we had to wait 30 days before we could transition to OTR Solutions First red flag I received a direct contact with an administrator by the name of Sean and was told that I could factor loads with truck smarter up until the day my company was going to transition to OTR Solutions Long story short things were going well up until my company tried to factor a load we booked to Alaska My company received an advance on the load from truck smarter My company made several attempts to deliver the load to Alaska before a successful delivery and during one of the attempts at delivery it was communicated to my dispatcher that the load was delivered With that information my company attempted to factor the load with truck smarter and receive the remainder of our payment Truck smarter paid out on the invoice and then a couple of hours later took the payment back stating that they spoke with the broker and the load was not delivered I confirmed with my dispatcher driver and broker And the load was not delivered so truck smarter was justified in retracting the payment A representative from truck smarter advanced support contacted me after the matter was resolved and accused my company of lying to truck smarter and trying to defraud them of a payment This representative is extremely arrogant condescending should not be in customer service and has directly created a mess between truck smarter and my company My company has called truck smarter to report this representative and every time we have called truck smarter for over a month now we have been hung up on each time We have since completed the delivery to Alaska Truck smarter initially refused to pay us immediately stating that they were going to let the customer verify delivery despite the fact that my company was swiping our truck smarter debit card in Alaska Truck smarter verified the delivery with the customer and then told my company we are going to allow the customer to calculate a new rate and then pay you what the customer says they will pay us My company submitted a signed rate confirmation from both my company and the brokers to truck smarter on the day the delivery was completed Truck smarter and the broker out of contempt are breaching the terms of our rate confirmation Truck smarter still won t take any calls from our company and is taking all communication from the broker we delivered the load to Alaska for to whom we also have a dispute After being promised pay by truck smarter last week and not receiving it my company sent truck smarter a demand for payment letter Tonight in retaliation for our demand for payment letter truck smarter who falsely claims to be a non-recourse factoring company sent us a repurchase notice or dilution notice stating that my company has to buy back multiple loads including the Alaska load because they are unable to collect This company runs its business like a bunch of crooks and criminals does not pay it s invoices on time and sometimes not at all BEWARE I strongly advise you to steer clear of this mess that is truck smarter They are not trying to help companies succeed they are trying to sink them

Dissatisfied

I m forced to put a star there because it won t let you proceed from there without putting a star but dealing with Truck smarter at first it was a good experience That s just to bait you in then next they will start having you jump through hoops and hurdles to submit your BOL s or POD s they want you to circle where clearly the signature is at for the receiver or shipper it s in plain sight for them to see Then when you submit for factoring a load with lumper pay it s a section on their factoring board that they designed to submit all lumper information at and you put in the info you ll think they would do their job and submit it properly not a chance Next thing you know you get an email saying you getting a buy backe because broker paid for lumber and you clearly submitted correctly they will blame you and say you should have put in additional information when you clearly put it where it s supposed to have been submitted in at They are too incompetent to take the time to do their job correctly and want you to do it for them When you call them it seems as though everyone has an attitude every time when you call him and say that there s an issue and they seem as though you re bothering them on their job when you re the one paying for them to have a job and it s something about your business but they are the ones that have a attitude I even had a conversation with the rep about that he even stated that they overlooked it but they are still blaming me as if it s my fault that they didn t do their job so I get the repercussion and this has happened numerous times so just find someone else that is more willing to pay attention to details that is on something that they created They formed and they use

Factoring with good service

Great company that is building products and services to help independent truck drivers Their load board is 100 free so it provides access to loads without having to pay for a subscription Their fuel discounts are great and their factoring is top notch Easy to use app on mobile and desktop Amazing customer service

great factoring company

Good company to work with Have added new features to factoring to make it easier and faster

Excelent board

great factoring company excellent customer service

Amazing

Really good load board with Trustworthy brokers definitely will recommend using it Company drivers Owner ops dispatchers use it No scammers nor double brokers on this board at all

Nice work job

Amazing experience and very helpful

Good company and great services

Very good company Providing load for free trying to help drivers and also providing factoring services at very cheap rate any paying same day