Truebrowns Reviews

Terrible product and customer service

I bought a dress and followed their sizing chart It is way off and the dress doesn t fit They won t let me return it Terrible

Poor quality no returns or refunds

I ordered a kurta set from this so called ethical company The quality of the item was so poor and it had holes on the kurti Then they advised they don t accept returns Nor will they refund This company is duping customers internationally- DO NOT BUY FROM THEM

Very disappointed in their customer

Very disappointed in their customer service I bought 2 outfits and the sizes were extremely small I emailed them within 7 days of receiving the outfits 7 days was within their policy and they asked me a few questions but by the time I got back to them it was passed 7 days I m sure you can guess what happened next The photos of the outfit show they have never been worn Never buying from there again

Very poor customer service

Very poor customer service They ignore WhatsApp messages sent to the number reflected on their website Poor quality of materials Don t order

UK AND USA AVOID THIS COMPANY LIKE THE PLAGUE

PLEASE if you are in the UK or USA do not do what I did and purchase from this company TRUE BROWNS DO NOT provide a refund if your package is lost in transit even if you have proof of postage and tracking My experience was awful The clothing is very cheap quality and not worth the 50 price tag which explains why the company has low no interactions Instagram I followed the returns procedure and requested a return via email and WhatsApp In my correspondence I noted that others have had their returns packages lost within the Indian postal system and refunds refused I asked for confirmation that I would be provided a refund if I provided shipping proof True Browns will only provide a refund if the package reaches their warehouse As a customer therefore you will 1 Have no refund 2 Have paid expensive shipping and customs back to India 3 Be without your package This is extremely poor business from True Browns WHAT S EVEN WORSE because they Shoaib clearly didn t want to deal with my awkward questions Shoaib asked why I was requesting a return When I said the sizing was not accurate and quality poor he claimed that my return request is rejected I HAD TO SEND A SCREENSHOT OF THEIR WEBSITE RETURNS TO SHOW THAT NO WHERE DOES IT SAY YOU MAY BE REFUSED A REFUND After admitting that he made up a rule on the spot he confirmed I can make a return I can show you screenshots of my WhatsApp and emails with this company please message me if you d like to see but please for the love of god save your money and go somewhere else with better international business practices You just have to look at the other reviews on this website to see that everyone internationally agrees What s even funnier is that they ve amended the wording on their website for international returns and shipping If you d like to see my screenshot of what the website said 3 days ago and compare it to what it says now let me know girls

Horrible

Horrible HORRIBLE experience DO NOT EVER MAKE THE MISTAKE of buying anything from them The fabric of all their clothes is hopeless and pathetic If you return the package they will never process the refund despite hundreds of emails and calls Fraudsters with no ethics Mass report them and put it out on socials

This brand is only into duping

This brand is only into duping customers The fabric quality is pathetic the clothes are overpriced considering the quality Customer service is equally poor Purchasing from this brand is a mistake

I ORDERED THE PARCEL BUT THEY DO NOT

I ORDERED THE PARCEL BUT THEY DO NOT AVAILABILTY THIS IS SO PATHETIC

DONOT TRUST THEM SCAM

They give sales msg that they have dispatched good it NEVER arrives no communication from their end when you contact they say it is out of stock EVERYTIME SAME STORY just s way to grab customer money and fool them