Based on authentic user experiences
cazmad
6731 reviews
N/A
5 months ago
AVOID this company at all costs
AVOID this company at all costs I ordered a co-ord in a size 10 for a wedding The top was fine but the skirt was too big I had to pay to send it back so it cost me 5 50 I was waiting for email confirmation of my return item and chased customer service but got no reply They do not do exchanges and so I was awaiting my refund before ordering the smaller size Three weeks later and I finally have a response telling me they are still processing the refund The skirt has now gone OUT OF STOCK So I m stuck with a top from a co-ord and no skirt So it s not going to cost ME to return the top So it will have cost me 10 to shop with True Decadence and I don t even have an outfit for the wedding Disgusting customer service Don t waste your time shopping with them
Lina Latorre
6731 reviews
N/A
5 months ago
Impossible to communicate with
Impossible to communicate with I must of emailed a dozen times tried Instagram Facebook and no one reply Trying to get a refund for a poor quality dress - please don t waste your time or money using this company
giulia la ferrera
6731 reviews
N/A
5 months ago
There has been an issue with delivery
There has been an issue with delivery of my order and I have sent 3 emails to customer care with no response
Kerry
6731 reviews
N/A
5 months ago
Still no dress no communication Never again
Still no dress Communication was disgraceful Took over a week to reply to an email Dont collab with influencers or do Black Friday deals of you cant keep up with demand Understand postal strikes but no excuse for the lack of communication Will never buy again The dress wont be here for my event and will probably be charged customs Then have to send it back and hope i get a refund which seems impossible considering the lack of help so far Sort it out
Hayley Jenkins
6731 reviews
N/A
5 months ago
Appalling customer service
Appalling customer service - no response at all to e mails or social media and sent several emails messages - unable to get any information on sizing or products and now querying a return as dress sent back but no response - account says no order - generally avoid
Karen
6731 reviews
N/A
5 months ago
I haven t even received my order
I haven t even received my order There s not even concrete tracking information
Zarina
6731 reviews
N/A
5 months ago
Really bad
No one is answering to my mail and my package is lost
John
6731 reviews
N/A
5 months ago
Ordered a dress from this website
Ordered a dress from this website I d had my eye on it for a while The delivery was good However when opening the package and trying on the dress you would not think it was worth 165 The finishing is appalling the material is not worthy of the price I will be returning it Though looking at these current reviews I don t think is going to be an easy process to return it
Kasia Kluska
6731 reviews
N/A
5 months ago
Unwearable garment
Have a true decadence ladies pink playsuit with ruffle sleeves You cannot lift your atms in this garment at all Its a faulty design and at 70 quid an expensive mistake
Magdalena
6731 reviews
N/A
5 months ago
AVOID
AVOID Ordered a dress weeks ago No update on shipping no reply from customer service or emails Dress cost over 150 Absolutely disgusting that you can t simply email or answer Facebook or Instagram messages Please avoid