Truewerk Reviews

Dishonest refund policy Buyer beware

I ordered a long sleeve rashguard sun shirt from a Facebook ad from Truewerk Decided to give it a shot and support a small business instead of buying from Amazon I was a first time customer and an 18 coupon was presented as I was checking out so I used it I also paid 9 84 for shipping to me which is fine It didn t fit me so I returned it and paid for shipping back to them at the cost of 9 50 which is also fine because that s their policy When I was refunded Truewerk charged me for the 18 discount they had given to me as a first time buyer This is the breakdown Original price 44 0018 discount coupon 7 92Shipping to me cost 9 84 Total to ship to me 45 92 Shipping back cost 9 50Expected total refund to me 36 42What they actually refunded 26 56They charged me 7 92 for the discount coupon they had offered me in the first place When I inquired about the refund this is what Jimmy from customer service responded with I m copying and pasting verbatim below ---------- Since you applied an 18 discount code on the original order we took that into account when refunding you We also have the customer pay for the shipping label that we provide when they select return for refund This label is usually around 9 50 Let me know if you have any other questions All the best Jimmy -----------I ve worked online full time for 21 years straight and a portion of that was in consumer e-Commerce This is the first time I ve come across this type of refund It is a dishonest policy because throughout the process I was never made aware that I was going to have to pay more than what was charged to my card and that I would be charged for the discount that was given Buyer beware