Trulyconservatoryrepairs Reviews

TRULY SHOCKING EXPERIENCE

This was a truly shocking experience we contacted this company to fix a small leak from our conservatory roof Spoke to Peter and he asked if I could email photos which I did His reply was that it was most likely a failed box gutter which he could have fixed at a charge of 150 00 Paul from the company came to fix the repair and agreed yes it was a failed box gutter which he confirmed he had now fixed He then tried repeatedly to take payment by card but struggled with connection He contacted peter who said he would email details for bank transfer A day or so later the request for payment arrived BUT ALSO HAD THE LEAK in the same place I contacted Peter and said I would gladly make the payment once Paul comes back to fix the the leak to which he replied it does not work like that he will not be sending anyone back to look at the problem until payment was made After much discussion I found I was getting nowhere and the only way I was going to get the problem solved was if I make the payment and have Paul come back Paul came back insisted he had fixed the gutter box and the leak was probably coming from else where and much investigation was need at additional cost We have since had another company come to do the work they were shocked at the appauling attempt Truly had made to fix the box gutter My advice to anyone tempted to use this company is please dont waste your money They are cowboys and the customer service is appauling EDITSince writing this review Truly Customer services have been in contact with me apologised for my experience and made a full refund

Wonderful service

Quick response and competitive pricing Not to mention the workmen were really tidy and respectful

Very fast service

Bought some retaining brackets from their website decided it would be better to let the experts sort the problem so gave them a ring An engineer came pretty quickly fixed a leak and fitted the brackets great service thanks Truly

Replacement roof glazing

Just had all the glass replaced in my consevatory roof for self-cleaning glass with a solar control excellent job both fitters worked really hard in difficult conditions with rain constantly interupting It s made a real difference to the heat build up would highly recommend

Great job

Arrived early did a great job Very professional and reasonable Stuart

A master class in conservatory repairs for sure

This company has an unbelievable knowledge of conservatories We have been delighted with the work they have done for us recently They had all the items needed for the repairs held in their own stock We have absolutely no hesitation in recommending them for conservatory repairs or upgrades They are truly specialists for sure

Conservatory roof repair

Repaired my conservatory roof very professional and quick service

Great job by Truly Conservatory

All the guys at Truly Conservatory Repairs were friendly and knowledgeable Paul came and did a great job replacing my Composite front door hinges Excellent service all round

A positive experience for the whole

A positive experience for the whole process Help and guidance when choosing the right product great communications with regards to planning and Paul and Phil who arrived to compete the work were courteous professional and skilled They did a great job of the installation and cleaned up well afterwards too