Trustid Reviews

Hopeless process

The same as everyone else from what it looks like The software does not work If the government wants to improve productivity they should ban Trust ID from operating

So I ve spent roughly about 6 hours

So I ve spent roughly about 6 hours trying to sort this out over the last 2 weeks First of all it was the link from Gmail so I had to copy into Chrome to fix it the error and now the new error is it won t take proof of my address and it keeps failing not even getting it to pop up so I can upload itwhat is the surprising in though Is people making out This is the first time they ve come across this but they do it as a day job And again it s failed What a joke

This app is a nightmare from absolute

This app is a nightmare from absolute hell I thought that I had found my dream teaching job and was asked by a Recruitment Specialist to use it to verify my ID I tried again and again on THREE separate devices The saga went on for weeks There was always an issue with either the passport scan or the selfie I have so far missed two onboarding courses because I cannot teach until my ID has been verified All failing I used the Post Office Easy ID app and it worked the first time round Unfortunately the Recruitment Specialist is totally insistent on my using TrustID because it does not want to own up and have to explain to my future employer that it uses worthless technology to vet candidates so I have probably lost my dream job before starting it I resigned from a stable and well-paid Civil Service role a month ago to take up this new job My plans have been wrecked because of an app which will result in both total heartbreak and very substantial financial loss

Very poor

Doesn t work at all with Firefox on Android With Chrome your photo is sent off soon as the app is happy but you don t get to review it yourself Then after 24 hours you get a brief e-mail reply in sketchy English telling you nothing other than that in their opinion it failed as a likeness and to try again no feedback no chance to see yourself at a whole day an attempt goodness knows how long this will go on

quite frightening

quite frightening i used it today to confirm my identity and since then i have been getting threatening messages saying that they are going to lock my phone

This is by far the worst system for

This is by far the worst system for this The process is buggy infurating Phone browser issues It takes you through loops then after tons of scanning effort Several Times it always finds somewhere to stall you cannot proceed I have been at the finish stage so many times just for it to just freeze there

B cks

So it s not just mwah who s suffering Trying to get employment at Parcelforce followed instructions and what a pile of s e Is it another Government scam scheme or is it to basically steal your identity

not fit for purpose

I don t usually write negative reviews - but have to as this service is a critical link in today s workplace job market - especially in the UK Because of what I have explained below - I had to resort to medieval methods verify my ID - which is an utter shame given the technological leadership demonstrated by other companies in the UK What s the purpose of advertising Validating 16 000 global government IDs if they cannot validate a Non NFC passport There are more than 1 billion non NFC passports in use In the era of highly sophisticated AI machine learning and image recognition - trust ID still cannot process a Non NFC passport an Airport terminal machine in a third world country can do that The UI for document upload is also from stone age - who keeps printed utility bills and bank statements in 2024 Why can t they have an option for uploading files PDFs Either this service is being run by some school kids or its another sham project to squeeze off government NHS funding to Tory cronies ps don t count on me - their iOS App has a grand score of 1 6 stars