Trustinheritance Reviews

a scam

Trust Inheritance used a sister company Legal Services Guild to make my will in 2020 I paid 650 and as yet still haven t received my documents I have been emailing and telephoning for 8 months but get no response I contacted Trust Inheritance today who told me it was basically nothing to do with them and that there was nothing they could do They said that I had contacted Legal Services Guild directly which is not true they were the ones who set the service up They did tell me to email Simon at Generational Wealth formally Legal Services Guild knowing full well that I m not going to get any reply I am disgusted with all involved and would suggest that people steer well clear of this company

Absolutely useless unprofessional company

Cut a long story short this is a pathetic company In view of the nature of the business one would think that they would pay more than the usual attention to customer s needs quite frankly they don t give a dam We ve paid close to 2000 and to make small changes they can t get it right Even after waiting days that SUIT THEM to speak to them discuss things in detail they only go and print off a bent copy of your will meaning they can t place the paper straight on the printer and send you that They DONT LISTEN you can sence they re in a hurry to fobb you off and get you off the phone I m sick of their incompetence to say the least they need to STOP trading stay away from them if you re planning to make a Will they re just bums on seats

Mortified

Mortified Paid out over 1700 and was totally misled as to what I was buying Changing our wills with a few new details has been shockingly bad 3 phone calls to actually speak to a nice lady who knew what she was talking about I was sent 7 emails at nearly 11 at night with things I couldn t even open let alone understand Apparently as I signed on the dotted line it s my hard luck A man came to out house for about 2 hours Told us what is now I find out a lot of nonsense and that despite paying up front instead of using a solicitor we still have to sort things out and was really just paying loads of money for a tool kit In other words forms generated for us If the company are used when we both dieI ve found out 1 of our assets go to them I was told none of this at all Utterly misled as to what I was buying If I try to get our money back it s likely we won t as we signed papers We went to amend our wills about a month ago and I ve had to chase them up 3 times I must admit the lady I spoke to was very professional and nice However I am now left with a company I don t want to use I use them still or lose over 1700 and then have to pay again somewhere Avoid at all costs Nothing but stress I don t even think the new wills will be correct The new employee was getting it all wrong as we spoke on the phone The one document I managed to see referred to me by my name and my partner by my surname I dread to think what other mistakes are there Not that I know as I cannot even see the will online and have to wait for it to arrive in the post Which I wanted in the first place and expected I literally have no trust in the company and wish I d never made our wills with them Whatever we do we have been financially abused and totally misled I m so distressed I may look into taking this further Hard sales were used to pretty much con us out of money upfront so we were led to believe 100 that when one of us died the other had to pay NOTHING and do NOTHING Not the case The crook who sold us this isn t now working for the company Surprise

Ripped off Appalling service

This is a genuine review The moment has passed for Trust Inheritance to rectify the matter They had the opportunity at the time The date of the experience is effectively the approximate date probate was granted several months after my interactions with the company My late further had paid them a fee to provide his sons with some support during the months after his death which was in October 2023 When I did speak to them they did not explain what the service comprised They gave me a pdf visual of the 10 steps which was frankly a muddle I had a handful of conversations with their customer facing team My overall impression is that they gave us poor advice or simply wanted to upgrade us - ie make us pay more - so that they could manage the whole estate I asked some basic questions one of which must be commonly asked but they were unable to answer it However I did commission them to create my own Will There was a communication issue even with that with my receiving a call where the advisor presumed I was ready to discuss the Will when I was not My first contact was with Charlie who is very sympathetic and approachable However I was told by the company based on very little information that we would not need to pay IHT perhaps in the long run as my mother is still alive but we have had to pay it I was told that there was a 29-week wait for probate and that they could provide fast-track access for probate as part of a package which is based on a percentage of the total estate to encourage me to sign up to their full service I was not told how it was fast-tracked I opted to complete the forms myself managed without their help and probate took just two weeks I saved myself a lot of money Subsequently I had a query about a question on the IHT400 form which I had obviously completed but I was curious when this part of the form might be completed In our case we did not have to complete I am still waiting for an answer The day after my father died I immediately called them but could not get through the day you want them to be there for you There was some problem with the phones I contacted the chief exec on Linkedin to complain Someone did eventually call back but not a call or an apology from the chief exec Too busy promoting Wow awards I get the feeling that most of the people I dealt with would excel in their performance contracts The woman on reception who is lovely and efficient 26 1 25 - update While continuing to work through our late father s affairs we have discovered that he paid 1850 in 2012 for what was known as a Family Support Plan No one told is this what we had when we initially contacted TI According to the marketing material FSP gives you and your personal representatives access to comprehensive personal support Expert advice on income Tax capital gains tax and inheritance tax a pre-submission check to help with the probate application cannot imagine who would actually need that it is so simple ANY OTHER ASSITANCE REQUIRED TO HELP ADMINISTER THE ESTATE When we asked a simple question about whether a low value property overseas should or should not be included in our submission to the Revenue because we heard somewhere there are exemptions Trust Inheritance advised us we would have to pay for that

I used Trust Inheritance to apply for letters of Administration

I used Trust Inheritance to apply for letters of Administration for my deceased wife The service was very good Yes there is a cost to this but for me it was value for money as the process is very complicated Doing it myself seemed like a nightmare Rebecca was very helpful and knowledgeable The process was from my part a 25 minutes phone interview where I passed on the information which I backed up with an e-mail I would certainly recommend this service to others