Tsb Reviews

TSB have become incompetent

TSB have become incompetent I really liked them when i moved bed to them to support a NZ bank but now they treat a very good customer approaching retirement like I have no money sense In Feb I applied for a temporary loan to subdivide my suburban property do as to sell the land and become freehold By June after much repeated form filling and interviews it s a very conditional yes - I must use all the proceeds to repay my 25 debt in my property And leave me with no cash reserves In other words it s a no With no explanation as to why I cannot choose how much debt I wish to pay down I own three properties of which two are freehold And I hold a good job Why treat me like a fool

Worst bank among the whole field of

Worst bank among the whole field of fairly unhelpful NZ banks Didn t have high expectations however TSB struggle to provide even basic banking service Took months for them to sort internet banking access issue caused by one of their internal upgrades The time I spent on the phone trying to resolve it was such a waste and really frustrating Then I tried to get a debit card issued that so far has taken 6 weeks and they just admitted they didn t send it Each time I call someone promise s to follow it up and take some action but it doesn t resolve and I need to call again They are beyond useless Would not recommend at all and I will be changing to a bank with at least the ability to provide banking basics - like a way to access your funds

NZ TSB should be shut down they can t even provide basic banking

Do yourself a favour and do not bank with this bank They are completely incompetent when it comes to international transfers I filled in one of their painful frustrating extremely time consuming international telegraphic transfer forms which took me most of my day off to complete Their bank is not up with the times as you cannot do an internet banking transfer from your NZ TSB mobile app or online banking account to an Australian bank account You have to instead fill in one of TSB s PAINFUL international telegraphic transfer forms After filling in this ridiculous form and sending it back the lady at TSB then transferred my money all of my life-savings to the wrong bank account Despite me specifically stating on the form that it needs to go through an intermediary bank first Apparently she completely missed that part I waited 2 weeks for the to show up back in my NZ TSB account during that time nobody at TSB knew where my money was the so called banking experts had no idea - come on TSB You need to be on point up with the game when handling people s life savings I was so stressed out at this time and started to think that maybe Nigerian scammers had intercepted the transfer as nobody at TSB could tell me where my money was if it was safe or if I was ever going to see it again for 2 weeks I also notified the police I finally gained up enough courage recently to attempt this stressful procedure again It has been 7 days since I submitted the request form to have my money released to me again from my TSB NZ account to my Australian bank account I receive an email today from the Napier TSB branch saying that I need to click on a link in email from my Australian bank and fill it in HELLO I have already completed this form via the link with my Australian bank last week I am completely confused as to why TSB are telling me to repeat this process AGAIN with my Australian bank There is absolutely no need to do that TSB also tell me they need more information - if you require more information then here s an idea ask for that information on that ridiculous International Telegraphic Transfer form of yours - simple really That form I spent most of my day off last week completing for the second time round has clearly been a waste of time The intermediary bank has notified me they are still waiting on the to arrive My Australian bank have notified me also they are still waiting on the to arrive So what is the issue TSB Why is it so hard for your bank to transfer my money from A to B My hard earned life-savings It is not your money it is my money you need to release it I have entrusted TSB with all of my banking savings over the years they have completely let me down Your systems are from the stone ages completely backwards painful not to mention time-consuming Nobody working at TSB seems to know what they re doing - it makes me think that none of the staff are getting the proper training to handle large sums of money If your reading this do yourself a favour do not bank with this bank

They don t want your business

Very fussy bank that won t provide basic services like a credit card even with a much lower credit limit than I have easily obtained from the main banks after they pedantically went through the application and demanded multiple documents Even opening a bank account with them was such a hassle as they seem to be paranoid about how much money you will keep with them I was going to switch to them but they ve lost my business - I m sticking to ASB and BNZ

Terrible online banking

As an actual bank fine I suppose But their online banking is absolutely terrible Their actual mobile app has just never worked for me I can t log in this is even after contacting support and them apparently fixing the issue Instead of a simple username password log in it was at first your card number which one and then changed to some other random number

Westown branch New Plymouth does not

Westown branch New Plymouth does not know it s clientele I ve been banking with this bank for almost 40 years and unlike Cooperative bank who recognize and greet their owners with smiles and first names basis these guys are probably the biggest judgemental pack of them all Even have a mortgage with them and they still don t know my name by face Amateur ignorant idiosyncratic money before people Total let down

Absolute shambles of a bank

TSB is an absolute shambles I live in Auckland and my new credit card got sent to Wellington They had gotten my wife s name wrong on letter heads Still haven t been able to open a joint account I cannot see the credit transactions online What a disaster I would never do serious business with this bank Get your together TSB

How do they get new customers

Have had a credit card paid of monthly for years try to switch to TSB CC sorry our calculations show you are - 945 per week short Some big brains counting the sums in that back room

Unbelievable

Unbelievable worst customer service ever just trying to get my partner added to my account was the final straw the whole thing took forever after she completed forms she dint hear back for nearly 3 weeks and after emailing no apology just more rudeness I m guessing its an extremely toxic environment