Tucci-italy Reviews

Worst luggage ever

The company sent me a 28 inch black spinner which I used the first time for a trip to Greece The wheel broke off on my flight to Santorini and upon arrival in New York the second wheel broke tearing and opening the luggage After contacting Tucci the customer service rep would only forward a replacement if I covered the shipping of 100 Worst luggage and company ever

Do not buy this luggage

Worst luggage ever Flew from London to Sweden a wheel came off and the case was smashed to bits Had to get another bag to fly home Most appalling luggage ever

ZERO STARS - GARBAGE QUALITY

Do not buy this luggage It is garbage The wheels fall off and the customer service chat is zero help

Tucci is the worst company to deal

If there was an option for zero stars that s what I would be giving It is literally impossible to get a hold of anyone in customer service Through a chat I was finally able to advise that I needed to submit a warranty claim on a hard shell luggage piece that I purchased in February 2024 I had used it only two times and the luggage tore split I was asked to submit a photo and with absolutely no other details provided I received an email back stating that they would not cover the repair or replace the luggage due to normal wear and tear Again I had only used this piece of luggage twice Absolute garbage quality customer service

Tucci Luggage Poor Quality and No Warranty Support Avoid This Brand

Tucci is the worst company to deal with Our luggage split on our second trip using it We had just purchased it from London Drugs Received one message from Tucci indicating they would not do anything about it They since have not responded to any messages sent to them Don t buy their product

The worst brand ever

I recently purchased a Tucci suitcase and used it on two trips without issue However on my third trip while walking INTO the airport a wheel completely fell off This is not something I would ever expect from a supposedly high-quality product after such limited use To make matters worse Tucci does not view this as a warranty issue Instead of standing behind their product they said the best they could do was give me a discount on another one of their bags Why would I ever buy another Tucci TITANIO Travelgoods Group product knowing they don t support the quality of their own products I highly recommend consumers look for better alternatives instead of wasting their money on cheaply made bags that are clearly designed with defects Tucci has no intention of honoring warranties and just wants you to buy more of their subpar luggage Save yourself the frustration and choose a brand that actually values its customers

I recently bought the 28 luggage and

The worst brand ever Costumer service the worst Quality sucks

3 easy trips with junk luggage

I recently bought the 28 luggage and when I got to my destination the suit case had a dent in it When I came back the shell was cracked by the wheel I didn t get ahold of the company and what I read from 13 reviews it doesn t look like they stand by there product I also think it s funny that the 4 people that gave good reviews gave 5 stars for such a bad product so I really think they must be employees of this Company DO NOT BUY THIS BRAND