Tui Reviews

What is going onTUI

What is going onTUI My last two holidays booked through TUI have been terrible Last year it was the TUI Blue Princess Suites on Gran Canaria and this month the worst experience yet at the Riu Funana on Sal Cape Verde Upon arrival at the hotel we checked in and went to our room I paid extra for a superior room expecting additional space but the room was far from superior It was rusted damp smelly and filthy with at least 20 mosquitoes greeting us The toilet didn t flush and when I reported it to the hotel they merely sent a can of fly spray After what felt like hours I had to settle for a smaller room in another block but it had the same mosquito problem By day two I had over 200 bites and had to seek medical treatment seven hydrocortisone injections antibiotics antihistamines and creams plus orders to stay out of the sun By day three I still hadn t stayed in the room I had paid for TUI then charged me to move to another hotel next door Even the rep agreed that I should be refunded for the holiday As it stands I am still waiting for TUI to get back to me after they promised to call three days ago following my submission of all the evidence of how bad this holiday was I have no other way to contact their complaints department and no one is responding to me This company simply does not care about its customers

TUI protected by ATOL but not from

TUI protected by ATOL but are you from their staff Tui have caused us a number of issues that have caused a lot of upset and when we complained some terrible things were said to us by their staff which has been detrimental What type of company treats their customers like this Shame on you Tui

Unprofessional staff unacceptable lies

After a fantastic holiday at tui blue cabo verde the trip home totally ruined it Delayed from 19 25 eventually left gone 23 00 Landed in gran canaria 1 5 hours later due to a problem with the wing We were left on the plane for over 2 hours with only 2 small cups of water offered Eventually we were told to leave the plane collect our luggage and we would be transferred ro a hotel We were left in departures all night with no food drink or clothes as luggage still on the plane it was freezing and everywhere closed 10 30 am we were finally moved No TUI rrp or information for over 7 hours It was disgusting we received the compensation for the delay but we were rxtrermly let down by this actions and will NEVER book with them again The airport was closed and the flight crew knew we couldn t leave the airport We were blatantly lied to and held like prisoners all night Disgraceful

ZERO STARS TUI Travel Money

ZERO STARS TUI Travel Money absolute rip off Clicked to buy currency via Topcashback and should have received 5 03 cashback TCB won t allow you to submit a missing cashback claim unless your site visit to TUI is recorded No cashback received so submitted my claim to be turned down by TUI travel money Bye bye TUI you are crap in every part of your company I pray for the day you go under - you don t deserve any customers

TUI Terrible Unsympathetic Incompetent

Stayed at the Trebol Apartamentos Costa Teguise Lanzarote in Oct Nov 2024 on the second full day of the holiday my daughter and I both came down with a sickness bug When I enquired with the TUI reps I was informed that a sickness bug was rife in the hotel Why did they not inform guests so that they could take precautions Forewarned and Forearmed We were unwell the rest of the holiday I complained to TUI and eventually got a phone call from a woman who barely spoke English who would pass on my concerns 2 500 wasted to be ill for most of the holiday I will be avoiding TUI at all costs from now on

Absolute shambles

Delayed 16 hours Boarded twice told to get off both times Pilot then says he s over his hours and to collect our luggage and wait in arrivals Left with NO communication and outlets closed Got 100 per person and 150 vouchers but no vouchers have been sent Never using Tui again Bye Bye