Tui Reviews

Pathetic Pathetic service

Pathetic Pathetic service TUI customer service is absolutely non existent Flight was canceled for a trip booked with TUI circumstances out of their control yes But what is the most disappointing is that there was no assistance from TUI to rebook the flights I had to do it myself and nor are they willing to extend a holiday because of a day lost due to the delay they said that I I want to stay longer I have to pay and rebook they can t help Just no assistance from this place to help or willing to help with anything no communication or updates of any kind if I didn t reach out tried to get information or rebooked myself after no communication from TUI I would have still been at the airport No matter the good deals offered be willing to gamble or loose out on your holiday if anything happens be sure TUI won t help

Many uninformed additional costs

Many additional costs without any information about it before booking including bed linens Also booked us in a 2 bed room with a tiny camp bed instead of a 3 bed room Absolute cowboys avoid at all costs

Avoid Worst experience compared toall TUI copanies and to all other travel agencies

Avoid They book the cheapest rooms in each resort with worst location and condition Of course you are not aware until you arrive Then you arrive and ask TUI for assistance they answer you have to pay additional substantial fee on hotel recetiontion to get a normal room

You cannot cancel your flight ticket

You cannot cancel your flight ticket after you bought I looked 2 flights and in the background the flight is changed and I booked by mistake I tried to cancel but they are not paying you any money when you cancel It should be canceled within 24 hours for free

I would not reccomend for noone on the

I would not reccomend for noone on the vacation they dont help after they dont want compensate service 0 for 8weeks our complain handeler didnt called us back I continue the procedure with General Inspectorate Consumer Protection how TUI handl the complain s teh t is not norm l I would not recommend this company for noone

We got direct flight tickets for

We got direct flight tickets for Amsterdam-Bodrum which was 4 5h flight 1 week before flight they sent an email and inform me that our flight will stop in Antalya Our flight is 7 5h we have a toddler I am writing this from Antalya airport waiting for departure They just announced that they mistakenly unloaded all luggage it is disaster worst flight ever

If only i could give 0 star to this

If only i could give 0 star to this company it is unbelievable how this company even exists they do not answer customer service calls their online bot is a joke their online booking system is useless i honestly think it is a scam and I am not a person who writes reviews

Don t trust them If you have a problem don t let them escape with a voucher you ll never get it

In January we have booked a superior room with sea view in a hotel flight for July via TUI nl When we arrived we didn t get the room we paid for hotel practising overbooking After lots of conversations we received another room with sea view but much smaller So we were promised to get a voucher We have been waiting up to now writing several reminders and we still haven t received any voucher only ridiculous excuses eg vouchers are handwritten - it takes a long time to reach us by post they have been too busy DON T TRUST THEM even if you have received a letter mentioning you owe to receive a voucher They fool you down