Tungsten-network Reviews

Not at all user friendly poorly designed

Tungsten Network is a system companies use to accept invoices to prevent them having to key in invoice data Basically a way of offloading that work onto their suppliers Though suppliers are charged on a per invoice basis for the privilege of doing their clients work for them None of this would be too bad if the system were not so poorly designed and user unfriendly For instance if you are invoicing a US supplier you cannot set the default currency to US So it is easy to accidentally invoice in GBP if you do so and spot it immediately - there is no way to cancel or edit the invoice You have to issue a credit note for which you are charged and a new invoice for which you are charged Our clients often then PAY the credit notes which means we then have to spend hours resolving the refunds If Tungsten Network simply allowed us to edit the invoice in the period before it had been viewed accepted by the client - this problem would be eliminated This is not the only problem with Tungsten - it s barely fit for purpose But this is the one that is most annoying to me right now

Awful system to use

Awful system to use not fit for purpose and not at all user-friendly from a supplier point of view I ve been trying for three months to get one invoice accepted against my client s already approved PO Worked out I had to put the amount in the qty box and the qty in the amount box just to get this through Tungsten validation Such a time waste have wasted another 4 hours this afternoon trying to get paid for work I completed literally months ago Very frustrating and will be charging this time back

Difficult to cancel an account Best to not sign up

Was forced to sign up by a supplier who no longer uses it They make it very difficult to cancel an account involving lengthy filling in of Microsoft Word documents that have to be sent as email attachments etc etc All very 1995 and clearly designed to make cancelling too much effort so they can boast higher subscription numbers

Shocking system

Shocking system I ve spent more time trying to navigate this poorly dsesigned system than I did on the job that I m invoicing for

If you want to save time - don t use it

If you want to save time don t use Tungsten

Invadede my Control Panel and deleted

Invaded my Control Panel and deleted COMPLETELY a competitor program I had paid 99 00 years ago NUANCE PDF Professional 5 NUANCE was bought by KOFAX look up THEIR terrible review on TRUSTPILOT then KOFAX was acquired by TUNGSTEN AUTOMATIONWhat they did when I installed a trial version of KOFAX they completely removed my NUANCE After I reinstalled my NUANCE from an installation exe file which I had - wisely - saved they now make it impossible to re-register it Activation Code comes out with only HALF the code fields They should be sued via a class action suit Needless to say that I received NO RESPONSE to my email queries about the problem THEY CREATED And - seemingly - they dont respond on TRUSTPILOT either - - -

Horrific

Horrific Constantly down Constantly times out with no warning The Government should never award contracts based on low bidder

Awful system

A client of mine uses Tungsten it s honestly dreadful Constantly down or timing you out when I m trying to upload invoices When it is working it handles like a tank No idea why anyone would willingly use this system