Turtlewax Reviews

No Customer Service

4th form of contact for missing order No customer service Avoid buying from them directly not worth the hassle Late delivery and now the order is partly missing which I ve paid for Just been plainly ignored for over a week No support whatsoever

Customer service

They send you these discount codes by Email some look to good not buy only at checkout you use this code for this product yet it came with the email Emailing them is such hard work to get any response if you it s no use to you what ever be aware of thr customer service if anything goes wrong you may never get it resolved even after several emails

This company were good a few years ago but now awful

This company were good a few years ago I don t know what s happened but they have NO CUSTOMER SERVICE WHATSOEVER I ordered tyre dressing from them It arrived quite quickly but the lid hadn t been screwed on properly so half the contents had leaked into the box and was lost I eventually found a phone number for them but there was no response from any extension I did leave an answerphone message I went to their site This said I should send an email but the form was not available I then wrote them a letter No reply after a week Went back to their site but this time the contact page was operating I left a message but no reply so far I m not going to let this go so next step in to refer it to my credit card provider I ll never purchase from then online If I must have one of their products in the future if I can t get it locally I ll use one of their competitors Dreadful company to deal with AVOID

Aweful company zero customer service

Aweful company zero customer service ordered online never received items They NERVER respond to any emails

Fabric Protector does not work

Not many years ago Turtle Wax was a well regarded market leader It s now a two-bit outfit conning people with product that does not work and worthless Customer Service They seem oblivious to UK trading law making false claims about the effectiveness of product I purchased Turtle Wax Hybrid Solutions Fabric Protector to use on the fabric roof of my Mazda The product container states stain repelling and hydrophobic barrier to protect against water and oil-based contaminants for automotive fabrics including soft top roofs As per the instructions on the bottle I cleaned and prepared the roof to the letter using Meguiars Convertible Top Cleaner which I purchased at the same time also from Amazon I then applied three coats of the Turtle Wax Fabric Protector again exactly following the instructions After completing it and leaving to dry for over 24 hours I tested the result by applying some water lightly to the roof Apart from a few small beads of water most of the water just soaked straight into the fabric I couldn t believe it possible that it was so ineffective I then did a bit of online research pity I didn t do this before parting with my money and found an independent test on You Tube where a carpet floor mat was treated with the Turtle Wax EXACTLY THE SAME RESULT AS MY JOB Water was applied and it just soaked in to the mat It was a total waste of money time and effort for me I contacted Turtle Wax Customer Service in Liverpool and was asked to provide my Amazon order number photo of receipt photo of the bottle label and a photo of the treated roof showing the water soaked in Loads of hassle I was promised a call back after they received it Needless to say no call back I then phoned them again pretty annoyed by now and spoke to another person This guy said that he was very familiar with the product as he had been involved in the development of it Not something that I would have admitted to had I been in his shoes Anyway according to him the Meguiars cleaner I had used was not compatible with their product What a joke I pointed out that if the cleaning product was critical then they should sell their Fabric Protector as a kit as AutoGlym do He promised he would call me back that same day when he had looked into the problem He didn t I then phoned the following day today and spoke to the same female that I first spoke with She promised to call me back by 5pm It is now after 6pm and of course she had no intention of doing so Both she and the guy had asked me in conversation what would be a satisfactory resolution for me I said that I would write-off the time and effort if they made a good-will payment of 30 to cover the cost of the Meguiars Cleaner and Turtle Wax Protector The female pretended to not know what a good-will payment is So they have messed up and are not willing to resolve it at a cost of just 30 Hence my justification in calling them two-bit My intention is to re-do the roof using the AutoGlym product which I have been told since is THE product to use I am considering referring Turtle Wax to Trading Standards as I believe they are conning people with this product

Terribly slow delivering out goods and

Terribly slow delivering out goods and then dont reply to an email to ask for an update Also use Evri for final mile which just adds to delays

Turtle Wax car products

I ve used this brand s car products for so many years generally I bought it because i believed their car cleaning products would be one of the best etc Over the last few years I experienced something strange on two of the tyre polishing sprays years apart Both just somehow leaked in the back of my car s This was extremely annoying especially the recent time as I only used it twice I wrote to the company twice on their form filling sections on the website To-date both times I was completely ignored I m not sure why But on two occasions of complaining there has been no response or replies This is absolutely unacceptable I don t recommend anyone wasting good cash on this brand as they don t give a dam about their customers

Absolutely waste of time ordering from

Absolutely waste of time ordering from them direct They promote a product assure you the order will be forfilled correct via numerous emails only to sent an incorrect order Having to ask PayPal to help get a refund Keep clear