Twelvelondonroad Reviews

AVOID WARRANTY

Absolutely love my car i purchased in Aug 24 from 12 London Road The staff who deal with sales are professional and an overall great experience purchasing My one star review is for the aftercare team I purchased the 12 assured policy at 99 m I had a couple of small issues with my car a couple of months after purchase and the warranty team were an absolute nightmare to get a hold of To start with i had phoned they answered I explained a light had come on the dash to which they said to take it to a garage local to me for them to look and send them the quote for approval My garage found the issue but the garage had called numerous times and couldn t get a hold of them after them not replying to the quote to approve My garage phoned me and explained they couldn t get hold of the warranty so i tried Emails Texts Calls and when i finally got a hold of them they tried to tell me the garage hadn t contacted them and hadn t sent the quote I asked my garage and they showed me the email they had sent a couple of weeks prior The quote was finally approved car got fixed I have had another issue recently and emailed but only received one reply before they ceased communication again I emailed asking if they received my previous email to which no response was met I then filled in the online form to ask them to cancel my warranty Also no reply I managed to get hold of them on the phone today to cancel When explaining on the phone i had been trying to get hold of them and i wasn t happy with how difficult this had been instead of a sorry i was met with excuses and David Marsden had tried to tell me they had no missed calls or emails from me Shocking service As mentioned above i love my car and the sales team but do not sign up to the warranty

I recently boughtGreat service a car from this

I recently bought a car from this company and I could not be happier The service provided to me was second to none The process of purchasing the car was easy and stress free The salesman I dealt with was well informed about the vehicle well mannered and overall just a really nice guy I highly recommend this company when buying a car

The best service ever

We travelled from Cardiff to buy our car The initial welcome was friendly the place is wonderful the staff helpful and actually went above and beyond to sort out a problem that was of our making The car selection is varied the vehicles excellent and trade-in prices sensible and fair We highly recommend Twelve London Road

No hassle sale pleasure to work with

I bought a Tesla Model X from 12 London Road and I have to say it has been a pleasure to work with Gordon and Rob Rob was welcoming and warm when I first visited the dealership and was happy to show me round the car He was not pushy or arrogant but quite the opposite I work in the industry and being a woman we are normally patronised by car sales people but Rob was so relaxed and friendly which made me feel comfortable We agreed the sale and some mechanical bits that needed doing again no hassle here When we collected the car there was a little snag but Gordon jumped in and was again very supportive and made sure we had a plan in place Since having the car there have been a couple of teething niggles all very normal snags with a Tesla and nothing on 12 London Road but Gordon and Rob have still continued to be incredibly supportive and helped me with some warranty bits that all came with my purchase A huge thank you to you both you have been a pleasure to work with and I m thankful to have met you both and dealt with you on this sale