Txautogroup Reviews

Blatantly lied about repairs

I purchased a range rover four months ago from Texas Auto Group When I initially inquired about the vehicle I was told it had been an accident and at this point had hesitations about purchasing I was however told by Al that the vehicle has been thoroughly inspected completely repaired and in his exact words was like brand new I explained that if they were able to offer a quality warranty that would proceed with the purchase The vehicle was over priced even for a vehicle that had not been in an accident but I did really like the vehicle and in fairness it was extremely clean and nice Four months into having the vehicle I had to take it in for repairs At this time I was given a bill of 11 000 of which my warranty only covered 4000 The mechanic stated that these were definitely not new damages and it appeared that these were repairs not made when the car had been in an accident I spoke with the warranty company who directed me to contact the car lot as the particular damages were considered wear and tear They also agreed that there was no way that this damage could have been done within the four months that I had the vehicle I called and spoke with Diego who identified himself as a customer service manager After several days he informed me that there was nothing that they could do and that I needed to file this under my warranty I explained to him that the damages were not covered and that I was told by the warranty company that the car lot was the one liable for the damages as these were repairs not made initially as I had been told I explain to him how Al had specifically told me that the car was like brand new and have been completely repaired His response was well I didn t sell you the car I can t think of a more unprofessional response that a customer service manager could have To take advantage of customers and blatantly lie in this way and then to pass the buck to someone else rather than making things right was absolutely disgusting business practices to me Diego was extremely rude and began to talk over me when I asked to speak with a supervisor He refused to transfer me and told me that I would need to call back I have called back twice now and left messages and have yet to get a call back this was several days ago

Shady dealership

Currently going through the worst purchase struggle of my life A few months back this dealership sold me a bad apple and knew exactly the shade they were dealing out I ve tried for about 3 weeks now to just have professionalism and solve the problem they created Seems like money is the only thing this dealership is interested it I would stay very far away It s a shame as this place was suppose to be prestigious turned out to be nothing more than low level bottom feeders Ended up selling me a vehicle that could not pass emissions forgot somehow to disclose accident history and worst of all the vehicle had broken down on me while my two year old daughter was in the back seat while smoke started to come in through the vents Once the dealership was disclosed the information and events occurring all they did to be professional was lack accountability and sweep it under the rug

Tx auto is a scam

I will never recommend this company I drove 2 hours to collect the car I was assured I would find nothing wrong wrong the car Apun arriving there were afew dents ect and wripped car seatsbut they discounted the price as I could dix these things There after once I arrived home i realized the car hadn t been serviced and wheel alignment was completely out Again- somehting i eas assured was done before collection I was able to get this fixed And yes they covered the fees but since then iv had the car for 4 months and iv had never ending issues I tried to contact the sales lady to which hannel justs my calls and texts Shamefull

Bad Dealership

Anyone notice that TXAuto group only replies to reviews that are positive for them They have no good answers for the bad reviews All they do is lie and ignores a person that has a problem with any vehicle purchased through them or their dealership

Excellent customer service provided by

Excellent customer service provided by JAZ

Great people to work with

Great people to work with Yaz and Joe make the precess very easy to get me the car i want

Recent purchase

Bought a G63 from TX auto group Very happy with my purchase and how smooth the transaction was Costumer service was great

It s a great experience purchased from

It s a great experience purchased from Yaz and he did the best car deal for me

5 STARS TX Auto Group is the best

They helped me find my dream car When I couldn t find the model make style I wanted their buying team help locate one in a reasonable time So thankful for them