Uae Reviews

Amazing customer services

Amazing customer services Pratikshya

Order Number W1470515

Order Number W1470515Updated on 28-06-2021Problem resolvedthanks for your support Wish you all success Thanks and regardsShanu Shamsudeen

I ve experienced the worst customer

I ve experienced the worst customer service ever I purchased a top-of-the-line projector along with an extended no-questions-asked warranty The unit was defective and despite three weeks of follow-up I ve received no response As a platinum customer who has spent approximately half a million dirhams with Sharaf over the years I m extremely disappointed I will never shop with them again and cannot recommend them to anyone I don t need an apology -just follow up on my complaint 8854389 and send a technician to visit and diagnose resolve the problem as you have been promising for the past three weeks

Disappointing Customer Service and Empty Promises at Sharaf DG

Two days ago I shared my terrible experience with Sharaf DG and their response was simply to ask me to send my inquiry to their support email promising they d do their best to resolve it Now two days have passed and despite sending three reminders and spending 45 minutes on the phone with their call center nothing has been resolved It feels as though deceiving customers is business as usual for this store Truly disappointing

Sharaf DG

Sharaf DG Deria city CenterToday I purchaer HP Laptop Laptop Bag bluetoth Headphone wireless mouse samsung S23FE phone protection screen coverWhen i was at counter make payment the card pin wrongly entered and locked after two attempts i request the counter let other pay will solve this issue I resolved my card issue within 10minutes I request the Gentleman had long Hair fIrst paid My laptop and make another biLl FoR the rest of the items He told me to waIt let me attend anoTher Costumer I was terribly schocked is bwhaviour not even ask is that ok with me Seems like he is doing free service for me I can t change my skIn foR hiM aNd cAN t go sHopPIng wItH giRL I leFt tHe shop without purchase

Worst online shopping experience ever

Worst online shopping experience ever They were not able to deliver the order during 1 5 months Nobody even tried to contact me 10 tries to resolve the case in WhatsApp chat didn t give any result And when I applied for refund they charged me 13 AED to fulfill the DELIVERY It is hilarious After every chat in WA they send you a message to leave a feedback And when you open the link it is saying that you have already responded to this survey The stupidest online store ever

I would caution anyone from buying

I would caution anyone from buying electronics from Sharaf Dg Any device that may require follow up care I have had absoatrocious experiences with their tech support both when my cell phone cracked and when my daughter s laptop suddenly would not turn on for absolutely no reason I think we were sold a faulty laptop Regardless though their tech support only reads from a script don t seem to understand the tech itself You keep getting the run around whenever you call They had the laptop for over 3 weeks to change a screen They don t even know how to protect your data on the device With my phone they sold me a extra protection paln that was sponsored by sharaf and then refused to fix anything in house wanted to send it to samsung for a cracked screen They also wanted to keep the phone for 15 working days Most of us can t be without our device for that long Especially when it is common knowledge that you can get a cracked screen fixed while you wait Go-ahead and buy vacuum cleaners and microwaves from sharaf but steer clear of anything that may require follow up support

Duplicate Fake Product

Duplicate Fake Product I bought a Hitachi water dispenser from Sharaf DG Dubai Hills Mall store The delivered product is fake and duplicate as it is changing the taste of the water to metallic and rustic Even after numerous complains through customer service they are neither changing the product nor returning the money Even there 7 days return policy is a scam as I am trying to get it done from the next day of purchase itself