Ublinds Reviews

Ublinds most dishonest Company in AU

Ublinds is definitly the most dishonest company I have dealt with in my life Besides false promises and lies from Sally the customer service manager in QLD the directors specifically Chris Ralph has no intention to rectify any wrong-doing during a 7 months process After my case has been handed over to him finally after 6 months of requesting that and stipulating all the issues encountered his response was We take these issues Extremely Seriously and Will Not Hesitate to take Necessary Action to Defend our Reputation from Solicitous and Defamatory Comments Please see varous reviews about Chris Sally and UBlinds on the internet BEFORE you engage with buying any product from them Please also be aware there are undertakings with the ACCC lodged previously about their misleading conduct In summary over an exhausting period of 7 months I have recieved many faulty products which took up to 8 weeks to replace everytime incorrect products bad quality products extremely bad customer service once the order was placed false promises and extremely long periods to respond to issues which had to be chased constantly Good luck to you if you choose to deal with this company as there are many warnings online against this company

Poor quality unsafe workmanship - Beware

Read reviews before you contract this company to undertake work Untrustworthy operator and unsafe installation - BEWARE Purchased two outdoor motorized blinds with a 50 deposit Delivery and installation ran very late but this was not a concern When installation took place there was multiple issues 1 One of the blinds was not functional2 Flashing to outside was not complete3 Cover fell off during operation could have killed a child if under it4 Remotes programmed incorrectly5 Blinds not square to surrounds large gaps6 One concrete screw on each end holding very heavy blind7 Inside blind covers cut too short not secured8 Brackets not fixed securely in place9 Poor workmanship10 Very dangerous as cover fell as per video stills belowThere appears to be no documentation or attention to - staff training- quality control- follow up service- safety on site or in finished productThe installer agreed to come back within a week and repair finalize Unfortunately my wife felt bullied by the installer and paid the full amount of the balance of the invoice on his insistence which was obviously a mistake Why is their policy payment in full before completion Read their reviews it s the only way they ensure they ll be paid for their pattern of conducting incomplete and poor quality work Since final payment was made we have been communicating with sales person Jodie around rectification and finishing however have not been successful in having rectification made or a timeline to complete The outcome is the company has been paid in full for a product that has not been finished and one of the blinds is not functional and dangerous to operate My advice to others is look for a credible operator but if you do choose this company hold back 50 payment until job is satisfactorily complete I will be finding an alternate supplier to rectify the works undertaken and will take legal action to recover the costs Footnote got a call from Director Chris after my review who said he will not be repairing due to my review and will see me in court - LOL I m guessing see you in court would be a regular occurrence for this company Chris did not question my concerns over quality or safety his response leads me to assume these types of complaints are normal

WARNING DO NOT BUY BLINDS FROM THIS COMPANY

WARNING DO NOT BUY BLINDS FROM THIS COMPANYI took U Blinds Australia to NSW Civil Administrative Tribunal and the tribunal found that the blinds are not of merchantable quality and are not fit for the purpose for which they were supplied The Tribunal is satisfied that the failure to comply with the consumer guarantees is a major failure because a reasonable consumer would not have purchased the blinds if they knew that they would continually break and need ongoing repairs I have also had a judgement order registered in the Local Court against U Blinds which is still outstanding In my experience U blinds and in particular the director Mr C Ralph has demonstrated a total lack of compliance with their contractual arrangements warranty conditions and consumer law The company has an appalling attitude towards its responsibilities under consumer law and a total disregard for the rights of its customers U Blinds have ignored both the Tribunal and the judgement which shows their utter contempt for the law and the rights of the customer Avoid using this company

Beware Keep away they lie

Beware Keep away they lie I have a quote in writing for one price First it took months and now they over charged me by 700 and made 2 extra sheers I never asked for Even the curtain they made is way too short They are so rude and called me a liar Needless to say it s getting handed to consumer affairs

This would have to be the worst Blind

This would have to be the worst Blind company in Australia Back in 2020 we had 3 outdoor blinds installed and next to those blinds was to be a motorised large awning We were told after the initial 3 blinds were installed that the awning blind material was out of stock or discontinued we paid over 2 000 for deposit and even though the owner phoned us to send a refund They never have We have emails confirming everything and will post names later We did like the woman we talked to with this matter about cancelling the order she turned around and said you can t cancel some damn company they are any of our friends that ask about blinds awning etc we certainly would not recommend these crooks

Just stay away

Just stay awayQuoted July 23 Arrived apparently September 23Got a text saying would be contacted regarding instalmentOctober 23 no sound from ublinds Finally got around to them and booked instalmentScreen door incorrect size and can t lock door Vertical blinds incorrect size by 60cm 3 weeks to rectify vertical blinds which still aren t too good with large gaps at the bottom Another manufacturing issue however was grateful for that fix Screen door remains unable to be closed as it was measured incorrectly it is now march 23 After being told 2 weeks to rectify problem by Romeo Romeo is rather unhelpful Would say anything to get you off the phone Constant lies of I ll call you back I ll speak to my manager Irritating company to say the least Please for the respect of your own home Do not let anyone from this company into your house apartment or living space The disrespect for you as a consumer from this lot is unparalleled Along with the inability to measure and rectify problems We are all understanding of wait times and the lies and try to put it past us But this lot is next level disrespectful to honest trades

Just awful

This company from the top to the bottom lacks any honesty and integrity Formally Premier Blinds they have changed names in likely to protect their past but the poison hasn t stopped dripping from the top I ve had a 12 month battle putting up with faults unsuccessful installations poor management poor planning horrible customer service to end up with an installation that is not fit for purpose and now they are threatening to sue me Oh the irony Please keep an eye out for what their new name will be once this entity gets too tarnished as well Cowboys to be avoided at all costs Absolutely disgraceful and the ACCC should immediately consider suspending Chris Ralph from ever being a director of another company again

SAY NO TO UBLINDS

Definitely do not recommend this company Still waiting for my refund over a year later Abysmal customer service and processes Have contacted the owner of the company four times - zero reply

Disaster strikes

This order was paid upfront with half as required The fitters were in experienced and dishonest One was particularly abusive and was sent off my property This was after they split my patio pole and tried to hide evidence It was in my own time I had to chase around and find a qualified builder to repair slit post I had to pay upfront of course and whait to be reimbursed This dragged on for months until October I found the project manager knew very little about how to source a qualified bulider as this was important with compliance to my building insurance I wouldn t recommend this company My most recent painful experience and such grief dealing with UBlinds