


UGC Factory Premium UGC Video Production Agency
Based on authentic user experiences
Customer Service
6731 reviews
N/A
6 months ago
Scam-charged me for 3 months and only delivered 1
we hired UGC factory in October and agreed to their terms of 7500 mo in exchange for 24 UGC ads - They failed to deliver the first batch of ads on time and to add insult to injury the ads didn t perform- The creators are just not authentic - While waiting for the second batch of ads I found out that they auto charged us for 3 months 21000 -They do not have a phone to call so I emailed them- no response - I finally get a response from the owner Dan after we had to charge them back for services not rendered His response was read the agreement it states continuous payments That would be ok if they actually delivered the services -needless to say we have moved on - this is in response to Dan s response First of all I reached out on thursday not friday- after zero response after my creditcard was hit for services not rendered I did what any customer would do protect themselves from fraud - Here are the facts We never delayed on our side-They failed to provide 24 ads per month for 3 months yet they went ahead and charged usThe one month of ads which we will pay for didn t work simply because the creators are not authentic enough The reason I have not picked up the phone is because it s Saturday and we also had a death in the family - I told this to Dan- At days end- there are better UGC companies out there that can provide authentic creators for your brand- My advice is to not trust a company that put me thru what this one did
David C
6731 reviews
N/A
6 months ago
UGC Factory has consistently improve our bottom line
Working with UGC Factory has been night and day for us We used to have spotty performance from our UGC ads and it was a chore to source creators and achieve consistency When we found a winner it was offset by the number of tries we had to do not to mention the time spent on it which we didn t have These guys took care of everything from concept briefing talent editing etc basically beginning to end work We ve been working together for over a year and it has really improved our bottom line Their ads are consistently our top ads Another thing I like is that they have the finger on the pulse of what type of UGC is trending so we always have new concepts to test that help us remain relevant in the feeds I highly recommend working with them
Jefferson Tobkin
6731 reviews
N/A
6 months ago
Great Experience Totally Worth It
We ve recently started working with UGC Factory and I ve been very impressed with their team Super smooth processes which saved me a lot of headaches with minimal back and forth during the editing process The quality of their videos are great with a lot of variety and we already see some winning variations I highly recommend their services for any brand or agency looking to scale up
Ronnie Benton
6731 reviews
N/A
6 months ago
UGC Factory is a high quality
UGC Factory is a quality organization to work with They offer a thoughtful approach to help create the most engaging UGC content that actually converts I would recommend them to a anyone who is looking to build an online presence
Jenna Kelly
6731 reviews
N/A
6 months ago
UGC Factory has been essential
UGC Factory has been essential for our business We had tried the influencer and the in-house route but kept finding that we didn t have the bandwidth talent or framework for what we really wanted UGC Factory changed all of that I now have a team that I trust who source great creators write excellent copy and communicate efficiently with me throughout the feedback and approval process I ve finally been able to do meaningful creative testing which has helped us fine-tune our messaging over the past year Last year our UGC Factory creative generated 5x more revenue than the influencer agency we were using for similar costs and the same amount of ad spend It s been an obvious choice to stick with them and keep iterating
Jean Hermy B
6731 reviews
N/A
6 months ago
Helps maximize creative output
I had a great experience so far with them I was able to get really good creatives alongside raw materials that helped me execute on concepts even faster They did a much better job at gathering content than I ever could Learned a lot about content sourcing as well
Stephen Racano
6731 reviews
N/A
6 months ago
Everything You Need For UGC
UGC Factory helps with all aspects of scaling content from brands From ideation briefs finding the talent and post-production Their packages allow for an affordable way to test concepts effectively The team is extremely responsive and easy to create a seamless process with
Michael Amato
6731 reviews
N/A
6 months ago
A great experience with UGCFactory
We ve had a great experience with UGCFactory The content is very high quality the creators are authentic and the communication is excellent They have been able to hone in on and carry over small nuances between rounds The ad quality and performance keeps getting better each month They have helped us add over 100k m to our business The investment has absolutely been worth it and we plan to continue working with them for the foreseeable future Highly recommend
Will Ranscombe
6731 reviews
N/A
6 months ago
Great Service and impact to bottom line
I m generally very skeptical about working with agencies Having tried to create content in-house we found ourselves running out of ideas and bandwidth so I begrudgingly decided to give UGC Factory a try I can honestly say they are the only agency I ve worked with that has exceeded my expectations both in terms of service levels and more importantly output The ads they ve created have been of incredibly high quality and have been very well-received What s stood out most to me though is their attention to detail For example one of the creators wasn t using our product correctly in their footage While the mistake was minor I was impressed to see that the editor had already flagged it before I even noticed asked for a reshoot and ensured everything was corrected That level of service and transparency is rare Their process is clear proactive and well-communicated with updates on timelines and next steps provided throughout Additionally when the ads in the first month weren t performing within metrics UGC Factory went above and beyond They took the initiative to review our Meta account and provided strategic recommendations to optimize our media buying This was well outside the scope of their work but had an immediate impact with our ads quickly hitting KPIs As someone who usually approaches agencies with a lot of skepticism I can confidently say UGC Factory has surpassed my expectations in every way
Elan Lipin
6731 reviews
N/A
6 months ago
I m impressed
They stay on top of all the moving parts the videos are quality and their ideas on strategy are unique For bulk ads I am impressed on the level of detail