Uhaul Reviews

Really cheap price and great service

First experience was not so good got truck was given the price of 59 67 till truck came back no paperwork was told drop it off and put keys in box ok so far so good Drove off lot on to 95 South when the hood of truck swung up towards the windshield so scary going 60 had to literally stop in the middle of the merge on 95 S to have my husband jump out and close it finished the move and went to drop off truck hour early All was good woke up to 2 different charges over 120 worth so called for explanation the rep I spoke with was super rude and wanted video footage of the hood flying up for his defense and protection my response was u were not in the truck it was my protection in jeopardy I wasn t even looking for a free truck I expressed my concerns for charges that I was not aware I would be getting such as 20 fee for drop off done wrong unbeknownst to me Rep then placed me on hold for his Mgr then picked up pretending to be Mgr asking more about the hood proof and awkward silences till he again got frustrated and rude another hold on comes a gentleman who introduces himself as Ryan GM of Uhaul He was so polite empathic sincere and made it right There was no interrogation of what happened or blamed placed He turned an ugly situation per previous reps attitude towards me into a professional and amazing one To the disgruntled defensive rep there really are honest hard working people who just want what is fair in rendering services and payment Not everyone is out to tell lies to scam business out of their earned income Ryan handled this amazingly and gracefully and for that I re-write my review and compliment the man that is very deserving to wear the title General Manager Ryan is MANAGEMENT MATERIAL As well as just kept a long term customer to return foe business BETHANY WALSH

Excellant service clean equipment

Really cheap price and great service I would use again

The Best Customer Support

This review is more about my experience with U-Haul s customer service - than the actual rental of the truck which unfortunately did not go as planned in the beginning Bottom line is that I had to go to 3 different places before I could find the 26 feet truck that I had reserved Having said that I have to admit that I had never dealt with such a superb and sincerely concerned about me getting a truck customer support representatives before I spoke with 4 different scheduling managers They each tried to help me get a truck regardless of geographical boundaries I lived in NYC but for personal reasons I reserved my truck out of Newark NJ They were very polite very understanding and they really went out of their way to help me find the size of truck that I needed for my move But what really took me by surprise and made it all worth the minor inconvenience is that after I got to Florida and sent an email to their customer service within 3 hours Mr Nick Mara I believe a supervisor judging by the way he was talking was on the phone with me He explained to me that because so many people are moving out of the NY NJ area and very few people are moving from Florida to NY they have to depend on their customers for when they will be dropping their trucks off and at which location and etc Obviously that made a lot of sense but I was not aware of that when I wrote my email Nonetheless he was very apologetic about the inconvenience that I had experienced and he went out of his way to make sure that I was happy with the resolution - and I was Thank you Mr Nick Mara and it was a real pleasure talking with you

Helped me out when I was desperate

I was in San Diego last week for work It was a very last minute they needed you there last week type of trip There were ZERO rental cars available at SAN and nothing within 20 miles of my hotel But Uhaul Uhaul was there for me I took a lyft to the location closest to my hotel No reservations didn t bother to call I walked in said I needed a cargo van for the rest of the week and within 15 minutes I was driving down the road Not to mention by doing this I saved the customer money on the back end as the total rental with gas was less then 200 for the week IN SAN DIEGO As for moving with them They have been my solid go to for the past couple of decades I have never had any real issues with them everyone is allowed an off day The trucks are normally of good working order and for the most part very clean when you pick them up I love that most of the larger locations have just about anything you could need for a move Boxes tape mattress bags your all good The one thing about them is that it s a heavy franchise business model Which means although you should receive the save service across the board from location to location The truth of the matter is that it really depends on who the franchise owner is I have been to outstanding spots that had me coming back whenever I needed to move something Then there are the locations of which I will never come back to again So depending on what you have access to locally your millage may very

I have an excellent service today and

I have an excellent service today and William Smith was Great- Thank you Mr Smith

Mike Davis was very helpful and

Mike Davis was very helpful and excellent customer service skills he made my uhaul experience awesome

I rented a 26 ft truck for a one way

I rented a 26 ft truck for a one way move about 75 miles away in Denver Day before I picked up the truck got a phone call that my truck was damaged and they have to change the reservation to another location Fine picked up the truck on the mobile app pretty easy Loaded the truck drove it up and unloaded Went to drop off the truck at the location and was told when they changed the truck they also changed it to a local mice and I had to return it back where I got it 75 miles away I called uhaul got a very rude lady named DONNA in reservations who told me nothing you can do also she told me take it back or be charged hundreds of dollars After the day I had moving she s lucky she wasn t telling me that to my face I did end up driving it all the way back down I called uhaul the next morning got Ashley in customer service she was a gem She was kind and caring to what happened She made a dispute for me and apologized over and over Two days later Adam sent me an email and refunded me half of my money I was very satisfied Thank you uhaul for correcting that mistake I will use you again We rent a lot of trucks for some reason Haha

I used Uhaul to move from my apartment

I used Uhaul to move from my apartment into my new Home Tony was nice and help me get some boxes and a dolly Thank you Uhaul