Based on authentic user experiences
Julia Sykes
6730 reviews
N/A
9 months ago
Next day delivery - want a joke
Ordered a Halloween outfit for my grandson on Thursday morning paid extra for next day delivery and it hasn t arrived 2 days later Contacted company only to be told that I can return the item but will not receive any of the delivery fee back despite it not arriving in time for the party
Sue Jerges I Big Bow Co
6730 reviews
N/A
9 months ago
DO NOT ORDER FROM THIS COMPANY MY COSTUME HAS NOT ARRIVED
I ordered a costume on Monday I payed for next day delivery as the party is on Friday so I wanted to ensure it arrived in timeIT STILL HAS NOT ARRIVED
Julie T
6730 reviews
N/A
9 months ago
Next day delivery not arrived
Ordered a costume at 9 15 on Tuesday morning and paid extra for next day delivery The costume has not turned up and an email and message to them this afternoon has not been replied to
Kylan P
6730 reviews
N/A
9 months ago
Wrong costume poor delivery
Wrong costume has arrived delivered to wrong address but luckily was a friend who gave to me email sent to request the correct one be sent in time for halloween but still no response after two days
Az
6730 reviews
N/A
9 months ago
Do not order from them
Do not order from them Failed to respond and deliver custom despite paying next day delivery No number to call Days later still no custom and no response Complete joke - disgusting
Jorge Pe a
6730 reviews
N/A
9 months ago
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM I placed an order on Tuesday morning and paid for next day delivery and it still hasn t arrived I am very disappointed today is Halloween and my kids don t have their costume disgusting company They have no contact number and they don t answer emails
Emma Baxter Emzyloo
6730 reviews
N/A
9 months ago
Scam Won t respond to emails so can t cancel
Placed an order and paid extra for next day delivery Didn t receive the item Iv emailed them several times to cancel it but they don t respond to emails they don t have any other form of contact I messaged them on their Facebook account but no reply there either It s been 7 days since I places the order and on the website it s still showing as order unfulfilled so it hasn t even shipped Yet they took my money and I can t cancel and get refunded because they won t respond to emails STAY AWAY FROM THIS SCAM COMPANY
Eleanor Grace Davies
6730 reviews
N/A
9 months ago
Do NOT Use them
Absolutely appalling service from this so-called company If I could give them a minus five stars I would I ordered a Wonder Woman costume for Halloween and paid extra for next day delivery Not only did it not come the day after I ordered it it didn t come until after Halloween so had nothing to wear After almost 2 weeks and 3 emails pleading for a response and a refund they got back to me and weren t much help I no longer needed the costume so sent it back through Royal Mail and have NOT RECIEVED A REFUND This was 2 weeks ago at the time of writing I am not happy and will warn anybody against using this company
sophie wallis
6730 reviews
N/A
9 months ago
Will definitely use again
Just bought two outfits from their website and it s turned up the next day and look and fit perfectly Sizes are exactly on age and good quality Would definitely recommend Spoke with the customer service about order and they came back to me same day which is reassuring Really good