


Based on authentic user experiences
Airisa Zalinkevica
6730 reviews
N/A
9 months ago
Great products and lovely customer service
I love the curlsmith products and have tried quite a few It s my go to product line for wavy curly hair Also when encountered small issue during transit the customer service was amazing and resolved the issue quickly Carly was really understanding and quick with having resolution
Krista
6730 reviews
N/A
9 months ago
Great Service
I was not home to receive the delivery and DPD returned to sender without offering me a re delivery I was assisted by Carly who immediately organised a new order
Jennifer Dawson
6730 reviews
N/A
9 months ago
Fantastic company
Fantastic company I am 42 years old and have been fighting with very naturally curly hair my whole life As a child and teen I hated it as I was bullied for it mercilessly it was the late 90s early 00 s when sleek poker straight hair was all that was acceptable Curlsmith products have made me love my hair Also the staff and company are fab I ve the Rewards programme deliveries are great and any time I have had to contact customer service they have been spot on shout out to Bernince s help recently
Joao
6730 reviews
N/A
9 months ago
Fantastic customer experience from Carly
Two products I ordered came without a seal and opened inside the package on their way to my place I was quite disappointed and sent a message to Curlsmith I was positively surprised by the short response time less than a day and Carly s assistance in resolving the problem
natasha frederick
6730 reviews
N/A
9 months ago
It s always great when you have a nice
It s always great when you have a nice customer service experience hence why I have to mention the high level of service given from Carly - curl smith There was an error with my delivery address whereby my goods were sent back to sender Carly kindly responded back to my email made the amendment to my address and reshipped my goods She also threw in a good will gesture and replaced one of my items currently out of stock with the jumbo size at no extra cost That was more than generous of her and it s not every day you have individuals who are so understanding to the customers needs and so giving
Lorraine Branch
6730 reviews
N/A
9 months ago
Great customer service great products
Well what can I say from me messing up the order to just not getting on with a product Curlsmith are great In particular on the last one Alicia was fantastic responsive and helpful what more can you ask for oh and great products thankyou
ally wright
6730 reviews
N/A
9 months ago
Delivery driver left my order in an
Delivery driver left my order in an unsafe place so unfortunately got stolen however Carly at curlsmith made sure i got my refund quick and efficiently Will be reordering once refund lands thank you
Anna Velentsevich
6730 reviews
N/A
9 months ago
Great haircare
Great haircareI d been using their products for a year and my hair are so happy with it Even when I scanned the structure of hair at the hairdresser they said the hair condition is almost ideal and I should continue doing the care I m doing now In addition to this amazing customer service I moved to another country and didn t cancel my subscription on time but Alicia was able to quickly cancel my order before it s been shipped processed the refund and was very supportive
Julie Sherman
6730 reviews
N/A
9 months ago
Excellent customer service
Love these products Had a problem with the wrong items being delivered but this was very promptly sorted out by Carly in customer service thanks Carly
Clare Burnett
6730 reviews
N/A
9 months ago
Top Notch Customer Service
My regular order wasn t delivered by the delivery service I contacted Carly at Curlsmith and she was really helpful quickly investigated and issued a replacement Great to meet a company who treat their customers like human beings and valued customers Top Notch