Uk Reviews

Fantastic company

Fantastic company I am 42 years old and have been fighting with very naturally curly hair my whole life As a child and teen I hated it as I was bullied for it mercilessly it was the late 90s early 00 s when sleek poker straight hair was all that was acceptable Curlsmith products have made me love my hair Also the staff and company are fab I ve the Rewards programme deliveries are great and any time I have had to contact customer service they have been spot on shout out to Bernince s help recently

Fantastic customer experience from Carly

Two products I ordered came without a seal and opened inside the package on their way to my place I was quite disappointed and sent a message to Curlsmith I was positively surprised by the short response time less than a day and Carly s assistance in resolving the problem

It s always great when you have a nice

It s always great when you have a nice customer service experience hence why I have to mention the high level of service given from Carly - curl smith There was an error with my delivery address whereby my goods were sent back to sender Carly kindly responded back to my email made the amendment to my address and reshipped my goods She also threw in a good will gesture and replaced one of my items currently out of stock with the jumbo size at no extra cost That was more than generous of her and it s not every day you have individuals who are so understanding to the customers needs and so giving

Great customer service great products

Well what can I say from me messing up the order to just not getting on with a product Curlsmith are great In particular on the last one Alicia was fantastic responsive and helpful what more can you ask for oh and great products thankyou

Delivery driver left my order in an

Delivery driver left my order in an unsafe place so unfortunately got stolen however Carly at curlsmith made sure i got my refund quick and efficiently Will be reordering once refund lands thank you

Great haircare

Great haircareI d been using their products for a year and my hair are so happy with it Even when I scanned the structure of hair at the hairdresser they said the hair condition is almost ideal and I should continue doing the care I m doing now In addition to this amazing customer service I moved to another country and didn t cancel my subscription on time but Alicia was able to quickly cancel my order before it s been shipped processed the refund and was very supportive

Excellent customer service

Love these products Had a problem with the wrong items being delivered but this was very promptly sorted out by Carly in customer service thanks Carly

Top Notch Customer Service

My regular order wasn t delivered by the delivery service I contacted Carly at Curlsmith and she was really helpful quickly investigated and issued a replacement Great to meet a company who treat their customers like human beings and valued customers Top Notch