Uk Reviews

SHOCKING TOXIC INGREDIENTS IN ELEMIS TONER

Shocking when I checked on the ingredients of my favorite face toner Ginsing by Elemis The company was bought out so best to beware what is now in it Saponaria Despite its toxic potential Saponaria officinalis finds culinary use as an emulsifier in the commercial preparation of tahini halva and in brewing to create beer with a good head Sodium Dehydroacetate There are a few body systems harmed by dehydroacetic acid Dehydroacetic acid is harmful for the integumentary system particularly the skin Chlorphenesin muscle relaxant from urine Chlorphenesin carbamate Maolate Musil is a centrally acting muscle relaxant used to treat muscle pain and spasms 1 2 Chlorphenesin is no longer used for this purpose in most developed nations due to the availability of much safer spasmolytics such as benzodiazepines

I am so disappointed

I am so disappointedI am so disappointed Elemis has their 25 discount on and they have run out of the popular Elemis Pro Collagen Night Matrix 50 ml already As a loyal and longterm customer I am really really disappointed Also something with your basket system is not right as my items which I had put in the basket last night disappeared this morning But I really wonder why this particular cream is so quickly out of stock Did you only had 2 in stock And speculated that when the 25 are over to offer it on full price again This is really shambles

Poor Show Elemis

I have been an Elemis customer for over 25 years and am really disappointed in their decision to start discontinuing some of their best products - Hydra Boost Serum and now the Elemis Peptide4 Antioxidant Hydra-Serum They are trying to persuade customers to use the pro Collagen Rose Micro Serum instead It is simply awful and dries my skin out I used to trust the test results the company produce when launching a new product I no longer do Nor am I convince by the due to us leaving the EU or Wars explanation for a discontinuation of certain products Maria Bamford

Long time Elemis skincare lover but awful client care

As a long time user of Elemis skincare its sad to write this Almost 3 weeks ago I opened a delivery of an incorrect item I contacted customer service 3 people have contacted me clearly without reading understanding the email thread All I want to do is return yet keep being fobbed off with can you send a picture that I sent on opening it is too late to exchange as was a gift I need a return refund but cannot seem to arrange as Elemis need to investigate with ther warehouse which should not inconvenience me As a huge fan of this skincare brand the client care is awful

Do NOT expect Elemis to ever pay out your cashback

I have been a regular customer of elemis for many years have spent thousands of pounds with them and always shopped directly with them rather than through retailers Because of this I have always used the site TopCashback to receive cashback on my orders as they had around a 5-10 cashback return on any orders - for years I did this and received my cashback - which only made me want to continue shopping with them more HOWEVER over the past year all of a sudden every cashback claim has been denied despite my many many checks to make sure I have all my cookies turned on I click directly through the site - and have even contacted TopCashback for their advice to ensure I am doing everything correctly Despite this I have just had yet another claim denied the fifth in the past 12 months and been given the same old excuse that Elemis can t find any evidence of me clicking through topcashback - which is completely and utter lies as myself and topcashback can see the logs on the system where I have clicked through I am now refusing to shop directly with them again it is absolutely appalling that they can advertise themselves as providing cashback only to rob you and cancel it way after the returns period has passed for the order - of course if I knew what they were up to I would have instantly returned my order As a long standing customer with them I am beyond disappointed and I would hope that this is picked up by a manager or someone higher up to be investigated further to find out if this is happening with other customers too Do not waste your money with them

Not a good experience

Not a good experience My mom had this skincare and I really loved their sunscreen products I placed a 200 order for my birthday and paid for 25 shipping because we were going on a trip The company didn t ship it in time and it rotted on our door step They wouldn t issue a refund Bad customer service for such an expensive product It s also just bad business You could have had a customer for life - but instead of doing the ethical proper thing you made your customer take the fall for your shipping mistake

Absolutely does nothing

Absolutely does nothing complete waste of money I ve been using it for years and no difference to my skin cheaper brands are better will not be buying again as useless

Very disappointed with Elemis

Very disappointed with Elemis unfortunately as I love their products Signed up for marketing alerts as I wanted to buy some Christmas goodies and there was a 15 promo offer Literally every time I ve tried to use it the items are exempt I don t think it s genuine at all Went on the live chat tonight and was fobbed off with feeble excuses about terms and conditions etc Have texted STOP to unsubscribe to the alerts but would be interested to know from others if any of their promo codes actually work

Avios won t be credited despite having shopped here

So I clicked on the link from BA Shopping with an offer of double Avios on my first purchase the click registered and I had a clickID in the account however Elemis didn t credit my account I had to do a manual claim of missing avios points I then only received the normal offer as if I was a repeat customer and now this morning I ve had an email stating the 300 points are now being taken away because some T C excuse which I met Someone else mentioned on here they lie on cashback offers too I guess I ll shop elsewhere in future