


Based on authentic user experiences
Jack Bower
6731 reviews
N/A
8 months ago
Great service from Lilia
Great service from Lilia So quick to respond and very friendly Thanks again
Adeeba
6731 reviews
N/A
8 months ago
Lilia
Lilia helped me with a return well and responded to my emails in time
customer
6731 reviews
N/A
8 months ago
perfect customer service from Erborian
amazing customer service from Erborian - thank you Lilia Like the CC Cream - perfect
Anna Pashchuk
6731 reviews
N/A
8 months ago
Thank you for your products and your
Thank you for your products and your service I lost my parcel and you sent me another very quickly And now I received my parcel and have 2 products Sorry for my mistake I am your client
Elke Schoeman
6731 reviews
N/A
8 months ago
Lilia was just fabulous
Lilia was just fabulous she responded and resolved my query in no time It s just a pleasure to have someone like her on the other side She s assisted me with so much grace and no trouble at all Thank you very much Lilia
Janet Carroll
6731 reviews
N/A
8 months ago
I returned an item nearly two weeks ago
I returned an item nearly two weeks ago I have sent two emails and this morning I rang their helpline at 9 am the automated message stated that all our advisors are busy - at 9 am as soon as the lines open I find that very hard to believe I just want my refund I am extremely disappointed in the service provided by this company- AVOID at all costs
Louise -
6731 reviews
N/A
8 months ago
Didn t receive anything or get a solution
Placed an order on the Belgium webshop The brand itself is amazing customer-service the worse I placed an order on June the 20th Still didn t receive anything They asked me to sign a letter which I send directly Still nothing received and everytime I asked if my problem will be solved I have to wait I paid a lot of money didn t get any product and they don t update me with anything asked for a solution but only get the answer I have to wait 6 7 2024 update With PayPal I started a dispute because didn t get any solution Still not PayPal refunded it within 2 days an made sure i didn t have to worry Erborian didn t do anything got my money back and no product received Will purchase it in de local store Just because the products are amazing not because of the customer service 5 8 2024 updateBecause I give a review for Belgium I give it here The brand itself is amazing But customer service Belgium the worse
Megan Maxwell
6731 reviews
N/A
8 months ago
Lilia gave me great service with an
Lilia gave me great service with an enquiry today Customer service is so important to me and I was pleased to see a company with great service Really like the products too
Anna
6731 reviews
N/A
8 months ago
Delivery was extremely quick
Delivery was extremely quick - days only and the product quality is amazing Was a first time buyer will definitely return
Tracy
6731 reviews
N/A
8 months ago
Love my product Received 5 star
Love my product Received 5 star service from Lilia at customer service Thank you