Uk Reviews

perfect customer service from Erborian

amazing customer service from Erborian - thank you Lilia Like the CC Cream - perfect

Thank you for your products and your

Thank you for your products and your service I lost my parcel and you sent me another very quickly And now I received my parcel and have 2 products Sorry for my mistake I am your client

Lilia was just fabulous

Lilia was just fabulous she responded and resolved my query in no time It s just a pleasure to have someone like her on the other side She s assisted me with so much grace and no trouble at all Thank you very much Lilia

I returned an item nearly two weeks ago

I returned an item nearly two weeks ago I have sent two emails and this morning I rang their helpline at 9 am the automated message stated that all our advisors are busy - at 9 am as soon as the lines open I find that very hard to believe I just want my refund I am extremely disappointed in the service provided by this company- AVOID at all costs

Didn t receive anything or get a solution

Placed an order on the Belgium webshop The brand itself is amazing customer-service the worse I placed an order on June the 20th Still didn t receive anything They asked me to sign a letter which I send directly Still nothing received and everytime I asked if my problem will be solved I have to wait I paid a lot of money didn t get any product and they don t update me with anything asked for a solution but only get the answer I have to wait 6 7 2024 update With PayPal I started a dispute because didn t get any solution Still not PayPal refunded it within 2 days an made sure i didn t have to worry Erborian didn t do anything got my money back and no product received Will purchase it in de local store Just because the products are amazing not because of the customer service 5 8 2024 updateBecause I give a review for Belgium I give it here The brand itself is amazing But customer service Belgium the worse

Lilia gave me great service with an

Lilia gave me great service with an enquiry today Customer service is so important to me and I was pleased to see a company with great service Really like the products too

Delivery was extremely quick

Delivery was extremely quick - days only and the product quality is amazing Was a first time buyer will definitely return

Love my product Received 5 star

Love my product Received 5 star service from Lilia at customer service Thank you