Uk Reviews

Avoid this company

If I could give zero stars I totally would This brand is full of products with overrated prices with appalling customer service to match We ordered two pillows from Jonathan Adler Kensington store Since we live in the Netherlands and there is no EU store for Adler I contacted their customer service who said they could ship these to the Netherlands I thought of arranging the shipping myself but because of the hassle with paperwork after Brexit I thought it s best they do it as I assumed they must be doing this on a regular basis We paid 50 GBP for shipping alone twice as expensive as a direct estimate from DHL When we received the pillows though we had to pay 107 Euros is taxes and duties This wasn t unexpected as VAT and duties have to be paid in the EU but the amount we had to pay was 2x what we were supposed to pay We should have rejected the shipment then but in all naivety I thought I could figure this out with Adler I emailed the customer service many times to get more info on what they declared and they said they don t have the details and that I should contact the DHL directly even though they were the shippers Once I got in touch with DHL it turned out that the excess charges were levied because the shipper did not include specific shipment details which results in default costs being applied and taxes are calculated on that I promptly emailed this back to their customer service who said they would get back to me on my request for a partial refund This was back in June and two reminder and two months later they have disappeared into thin air So if you are reading this review and want to do yourself a favor avoid this brand Their Milano concentric pillows large square ones were also of poor quality we bought these in blue and green The blue one is okay but the fabric on the green one looks like it s very old and heavily used Might be this one pillow but after our experience none of this was worth the trouble The total price for these two pillows we paid incl shipping and taxes is 412 Euros

Elephant Menorah received today Tuesday

Avoid horrible customer service We bought an item that turns out is unusable in the UK as an integral part is banned in the UK Contacted their customer service who initially responded with a vague answer promising a follow up Then nothing complete silence and now ignore my emails Please save your time and money for a reputable store

Broken items sent customer service just

Elephant Menorah received today Tuesday the 18th October 2022 such a shame totally misled my the website description please see below what it says Copy and pasted from uk website Lively Lights An elemental animal form with subtle layers of pattern and decoration finished with a soft satin matte glaze This posh pachyderm starts its journey in our Soho pottery studio where Jonathan and his team hand-sculpt the original model in clay The prototype is then sent to our workshop in Peru where skilled artisans produce each menorah in high-fired stoneware Unexpected and original To my dismay the menorah is actually made in China and not Peru as in the listing

Don t buy in this shop

Broken items sent customer service just ignores you I ordered two salt and pepper cellars from Jonathan Adler on 8 11 22 they arrived quickly but when I opened them I realised that both items were broken and one part of the item detached rendering them useless I emailed Jonathan Adler straight away their website states a 48 hour reply window That window came and went and I have had no reply three more emails and a case raised by PayPal and they have ignored all of this as well Terrible company terrible customer service

Literally the WORST shopping experience

Been in to the Brompton Rd shop a few times in the last couple of weeks Never felt welcome Staff lazy and uninterested Had to pull items of furniture out myself Bought a large piece of furniture that finally was delivered today but unfortunately didn t fit the space I was hoping it would Called in less than an hour of it being delivered to ask for a return Was told that if I had purchased the item online they would do a refund but as I purchased it in the shop they would not Makes no sense Sad because they re just down the road from my new flat and need much more to fit it out but will NOT being going back to JA

Avoid this company at all costs

Literally the WORST shopping experience I ve ever had I ordered a Christmas gift for a friend on 11 30 plenty of time for Christmas delivery or so I thought When the item still had not arrived by the middle of December I called on three separate occasions and was told each time that the order was picked and ready to ship After an additional week I managed to get an email reply stating that JA does not ship to PO Boxes This would have been an excellent information to have when placing the order I was told that the item would be shipped by an expedited shipping method When I called today the item has still not been shipped so the rude and entitled customer service rep generously offered a refund This company SUCKS Instead of coming up with new dated and ironic merchandise maybe spend some money training your staff

Poor customer experience

Avoid this company at all costs We wanted to return something we bought We emailed them for an RMA number but they never returned any of our emails We then had to contact Paypal and open a case against them They saw the case has been opened and sent us an email asking us to return the item which we did and they never refunded the money Luckily Paypal did was a terrible company to buy from

Poor quality products all made in China

The worst customer experience l ve come across in a long time I brought two lounge chairs and days later the price of them were reduced some way I tried to be reasonable and talk about my frustration but they couldn t see my point of view I kept being given a generic answer and they wouldn t call me back They said they d read my emails but in the same breath kept referring to me as Thomas my name is Maria this multiple times You should also note if you want to return things you have to organise it yourself and pay for it With furniture it s a nightmare I used to absolutely love this brand so it s broken my heart I will no longer be able to use them