Uk Reviews

They just don t give a

The customer service is non existent No despatch note as stipulated 10 days late delivery even from the latest time suggested and no response from them when trying to enquire about where the delivery is multiple times I dont care if it s late just let me know No phone number and the hugely frustrating feeling of talking to a brick wall flat out ignored I ve used their products for years but had such a foul experience this time round the irritation has got the better of me and I won t be giving them my money again and will encourage others to follow suit M S stock their stuff so just go there if you really want a Nuxe product I won t be bothering

Dreadful customer service

Lovely products but disgraceful and non existent customer service I tried to place an order on 30th June which was the last day for a lot more of deals I was trying to take advantage of You are given the chance to select 3 free samples but it would only show 2 and because of that I couldn t check out my order at all I would rather of not had the samples at all but I didn t have that option I sent them 2 messages it is now 25th July and they can t even bitter to reply Useless

Luxury brand - disgraceful customer service

Order took too long to arrive then there were two items worth 20 missing I ve had no responses to my emails in which I included photos of the order confirmation online payment receipt and the actual items I did receive and I wish I d read the negative feedback from other disappointed customers who ve clearly been put in the same position It s utterly disgraceful service of which I ve never known from such a well known brand

NUXE - online ordering not recommended

I simply cannot recommend ordering from the NUXE Uk website In my last order the most expensive product was missing Several emails later NUXE has done nothing to resolve the problem by replacing the prouct or refunding me There is no way to contact them by phone and emails are unanswered for days On a smaller note I always pay for next day delivery but mnstly NUXE doesn t manage this and they refuse to refund the delivery fee It is such a shame I very much like the products but the customer service is a disaster

Bad Customer Service

I placed an order with Nuxe which was dispatched then lost for 4 days by their appointed delivery company Hermes I emailed Nuxe Customer Services and received no response until Hermes finally managed to locate my order reroute it to the correct depot then finally deliver it Upon delivery I soon after received an unapologetic arrogant response by Nuxe UK simply advising me it had been delivered For a company that specialises in Luxury Products its disappointing that they can t afford the same level of Customer Care Avoid this online retailer

I am still waiting for my Nuxe order

I am still waiting for my Nuxe order placed on 19th November I contacted their appointed carrier Hermes who eventually told me they had lost the order and that I had to contact Nuxe to get a refund I have emailed Nuxe twice now and have had no response Their customer service is disgraceful

Shocking customer service

Shocking customer service Still waiting for my order they don t respond don t know where my order is disgusting service

A terrible customer service

A terrible customer service I ve ordered 2 overpriced hand creams because they had an offer of a free tote Nuxe bag They have sent me a notification that the cream and the bag are on their way then a few days later they have cancelled the bag with no explanation I ve sent many emails asking why but they ve never given me any explanations or sent the tote bag Felt like a scam

Not to be trusted Avoid

Order status have not changed Send email to customer support no reply Requested refund through PayPal