Uk Reviews

Two year warranty on their electric kettle

Two year warranty on their electric kettle is extended to three years when you register the product online the kettle broke and I claimed on the warranty and was given a replacement straight away Excellent service

Excellent customer service

I can t praise Russell Hobbs enough for their exceptional customer service My kettle broke and unfortunately I had lost the proof of purchase Despite that their team was incredibly understanding and helpful They replaced the broken kettle with another item of my choice The process was smooth professional and stress-free It s rare to find a company that genuinely cares about its customers like this Thank you Russell Hobbs for turning a frustrating situation into such a positive experience I ll definitely continue to support your brand and recommend it to others

Russell Hobbs Quiet Boil kettle warrranty replacementelcement

My trusty Russell Hobbs Quiet Boil kettle developed a fault so I contacted the Russell Hobbs Team as the item is under warranty The team requested certain details which I duly forwarded and was suprised to hear back from them 24 hours later informing me that a new replacement kettle would be posted within a few days Excellent service and the customer services team are very friendly and helpful

Product support replacement

My Russell Hobbs mini hob stopped working I phoned Russell Hobbs and promptly received an email from their product support team asking me to send them my details and a photo of the appliance After a couple of days they emailed me to say they would send me a replacement which arrived just under a week later I was pleasantly surprised that this process was so straightforward and would feel confident to purchase another Russell Hobbs product if the need arose

wonderful service i had an issue with

wonderful service i had an issue with my kettel i contacted customers service i got quick response and they send me replacement one Very efficient service highly recommend

Positive warranty claim

I had a problem with the lid not operating on my kettle Despite being nearly 3 years old it was still under warranty Russel Hoobs engaged in good comminication with me regaarding the matter ending in anexcellent outcome ie a replacement kettle Full marks

Guarantee claim handled very well

Guarantee claim handled very well - prompt email responses satisfactory outcome for me replacement kettle provided Claim was for Luna Solar Red kettle - lid would not stay open It only had 3 months left of its extended warranty periodMy only niggle is that the new replacement kettle is only covered for the original kettle s warranty period - 3 months left instead of 3 years if I bought it new now

Wow what great customer service

Wow what great customer service I had an issue with my steam iron the customer services team responded quickly and after clarifying some of their questions they have agreed to replace the device I am very impressed with their response time and level of service E Scowen