Uk Reviews

Excellent

Excellent Thank You

Replaced broken fan

I mentioned about a broken CT140 fan that came with my CTE C750 Air during a post about something else I honestly didn t expect anything that changed when Adam Faulkner from Thermaltake UK replied and asked me to send him an email and he could get the broken fan replaced for me I emailed Adam who helped me throughout all I had to provide was my name and address to send it to Adam went far above and beyond any expectations a customer could have kept me in the loop at every single step including ordering and shipping in fact not only did he replace the broken fan but he sent a pack of 2 of these fans out to me which were with me in around a week they came from Germany too I can t thank Adam enough for how prompt and courteous he was along the way an absolute credit to Thermaltake the kind of customer service that makes someone like me feel important to the brand which in turn will see me be loyal for a lifetime in return Thank you Adam

Adam is a living legend

Adam is a living legend Some plonker didn t pack two of my parts for the Argent Gaming Desk which I had to sell my granny for and Adam sorted it very promptly He also sent me some peripherals to go along with it which I was very pleased about

Great Customer Support

Adam was extremely helpful in getting my faulty power supply replaced He was quick and effective in suggesting a better alternative as the one I had wasn t stocked anymore Quick replies and always friendly Thanks

From Zero to Hero

Hi I received a case from Amazon and they were quiet unhelpful as I did not open after 30 days as I was waiting for other parts for my pc build Anyways after 30 I got round to opening the case and a part was missing Amazon stated I was outside the 30 day period to return I contact thermaltake and Adam the customer service rep was amazing He took a few details of me including an invoice etc and the part was delivered to me within a few days and he kept me informed every step of the way Restored my faith in thermaltake as I had lost it with dealing with Amazon But couldn t thank him enough and will defo consider them again for any other pc parts too

Great Thermaltake UK Support 10 10

Adam F provided me with an easy to follow solution within the hour of me sending an email Very happy with the level of support and customer service Thank you