Ultimatecleaners Reviews

Cleaner was 2 5h late gaslit me about her arrival time company could not reach her and refuses to provide any reimbursement

I scheduled an end of tenancy clean over a month in advance to start at 11am I travelled that morning from the coast of Kent to London to be there on time At 10 49 I received a message from the cleaner saying she would be late When I asked what time she would arrive she said 12 15 I was annoyed but it wasn t the end of the world She then messaged to say she missed the train and the next one wouldn t leave for 10 mins so I assumed she d arrive around 12 25 After checking again at 12 40 she told me she was arriving Just before 1 I asked what her location is because it is only a short walk from the tube train to the flat She sent me a photo of her inside the train During this time I continually called Ultimate Cleaners who told me that they confirmed with her the night before and that they could not get in touch with her that she was ignoring all their calls I asked them to send another replacement cleaner and they said they were working on it but that she should be coming with a team Later they told me that the procedure is she arrives and if she needs a second person she calls and arranges for that person to join I do not understand why they could not arrange for a second person In a previous life I worked as a cleaner and we always worked in pairs for this type of job She finally arrived at 1 30pm - 2 5 hours after scheduled I had been sitting and waiting at the flat the entire time missing my last goodbye brunch with friends to wait for her I ended up having to have my landlord do an end of tenancy walk through before the place was clean and arrange for neighbours to get the keys and give them to my landlord another day because I could not stay late as I had my dog who was anxious from moving with me and he has a heart condition and needed evening medication I emailed the company to ask for a refund or partial refund and they refused saying the cleaner was late coming from another job which contradicts what they d said on the phone - that she went entirely MIA and that she delivered the services in the end I would warn anyone from using this company - they have terrible customer service cannot even guarantee their cleaners will show up or that they can get a hold of them and do not reimburse this huge stress and inconvenience

Great service

Great service I requested a deep clean and I am very happy with it

very professional company

very professional company called them twice in both occasions On both occasions they cleaned the house very well good job friendly and professional team I certainly recommend