


Based on authentic user experiences
Christy Lefteri
6737 reviews
N/A
11 months ago
Warning to stay away from this company
They were horrible rude and unprofessional Please stay away from these people They went in and did nothing I was about to move into a new house and hired them to do a professional clean as I have a 16 month old and wanted the house to be clean My builder was in the house at the time and he said these people were not here to work When I went in the next day there were black cobwebs and filth underneath the radiators filth around the toilets cobwebs on the lights and walls dust in the cupboards dirt in the corners dirty and greasy oven extractors it was horrible They blames it on the fact that the builders were there I told the builders the cleaners were coming and they said no problem we will work around them The builders were there to do one or to odd jobs for me I sent Alex about thirty to forty photographs after and he kept replying saying please send evidence please send evidence so I kept sending more and more photos Eventually they sent me about twenty photos that the cleaners had taken to prove themselves they basically took photos of the things they had cleaned well and they refuse to give me my money back I spent nearly 400 and I have to hire a new cleaning company I was crying I was so upset They are crooks Please stay away
K Wazny
6737 reviews
N/A
11 months ago
Cleaner was 2 5h late gaslit me about her arrival time company could not reach her and refuses to provide any reimbursement
I scheduled an end of tenancy clean over a month in advance to start at 11am I travelled that morning from the coast of Kent to London to be there on time At 10 49 I received a message from the cleaner saying she would be late When I asked what time she would arrive she said 12 15 I was annoyed but it wasn t the end of the world She then messaged to say she missed the train and the next one wouldn t leave for 10 mins so I assumed she d arrive around 12 25 After checking again at 12 40 she told me she was arriving Just before 1 I asked what her location is because it is only a short walk from the tube train to the flat She sent me a photo of her inside the train During this time I continually called Ultimate Cleaners who told me that they confirmed with her the night before and that they could not get in touch with her that she was ignoring all their calls I asked them to send another replacement cleaner and they said they were working on it but that she should be coming with a team Later they told me that the procedure is she arrives and if she needs a second person she calls and arranges for that person to join I do not understand why they could not arrange for a second person In a previous life I worked as a cleaner and we always worked in pairs for this type of job She finally arrived at 1 30pm - 2 5 hours after scheduled I had been sitting and waiting at the flat the entire time missing my last goodbye brunch with friends to wait for her I ended up having to have my landlord do an end of tenancy walk through before the place was clean and arrange for neighbours to get the keys and give them to my landlord another day because I could not stay late as I had my dog who was anxious from moving with me and he has a heart condition and needed evening medication I emailed the company to ask for a refund or partial refund and they refused saying the cleaner was late coming from another job which contradicts what they d said on the phone - that she went entirely MIA and that she delivered the services in the end I would warn anyone from using this company - they have terrible customer service cannot even guarantee their cleaners will show up or that they can get a hold of them and do not reimburse this huge stress and inconvenience
Serkan Velettin
6737 reviews
N/A
11 months ago
Great service
Great service I requested a deep clean and I am very happy with it
KD
6737 reviews
N/A
11 months ago
very professional company
very professional company called them twice in both occasions On both occasions they cleaned the house very well good job friendly and professional team I certainly recommend