Ultimatehottubs Reviews

The best company for hot tub purchases

The best company for hot tub purchases From the very first set of emails I exchanged with Jay I was impressed he was knowledgeable and helpful without being pushy He is a genuine and lovely asset to the company and we cannot thank him enough for all his help with our purchase We were kept up to date with delivery dates etc and had a free site survey as it was a difficult delivery on a tiered garden Jay spent plenty of time answering any queries and checking in with us to make sure we were on track for our delivery we had to have telephone cables removed and book a crane as we were too far away for their local crane company The guys expertly manoeuvred the tub into place the weetabix must have worked Jay filled it quickly and set it all up My husband was instructed on how to use it and manage it and Jay emailed me instructions post installation for us to refer back to We had a couple of teething problems initially and weren t sure what the cause was Jay and Kim were keen to be kept updated incase it was and issue with the hot tub It was very reassuring to be proactively contacted after mentioning the issue so they could check how we were getting on Our electrician came back and tightened a wiring connection on our end which has resolved the problem The fact that the company were so keen to be involved once the issue was first raised means I can honestly say if you have any issues at all- they will sort it out The team are always easy to get hold of and emails are responded to very promptly the customer service is second to none We have the Tranquility stratum and are delighted with it Its better than any commercial hot tub I ve used at weekends away and is so comfortable and spacious It has a multitude of different sitting positions and at different depths so it caters for my much taller husband and eldest daughter as well as little old me and our smaller children It says it sits 7 but it could honestly fit more if you needed to There s plenty of leg foot space in the middle too so there s no cramped legs or feet when there s a family of you in it Its got lovely lighting and jet settings and the steps and cover lifter are fab We went with this company due to the level of warranty provided compared to others The tub looks sensational and is in perfect condition I genuinely wouldn t want to buy a hot tub from anywhere else Thank you so much for all you ve done The tub is a dream come true for me and we all absolutely love it Best wishes Kay and Stew