Umusic Reviews

Misleading Service Avoid at All Costs

If I d read reviews before ordering I never would have gone through this headache I paid almost 7 for next day delivery but right after placing my order I got an email saying it would take up to 48 hours just to dispatch How is that next day delivery It feels completely misleading and honestly if I d known I wouldn t have bothered When I reached out to customer service to cancel or at least change the delivery address since the gift wasn t going to arrive in time I was told the order had already moved to processing and couldn t be changed or canceled But here s the thing it hadn t even been dispatched yet How can it be too late to cancel when it hasn t even left the warehouse This whole experience feels like a scam The promise of next day delivery is a total lie If you re considering ordering just know you might be paying extra for a service they can t actually provide I wish I d known all this before it would ve saved me the stress and disappointment Save your money and look elsewhere

I wish I had read these reviews

I wish I had read these reviews Customer service sic is a n unfunny joke The best is the tracking numbers that don t exist in any carriers system and the complete lack of meaningful communication outside of canned responses that they copy paste IF they respond which is almost never Hates a strong word but appropriate NEVER ORDER FROM THIS COMPANY

You can always rely on them to claim your content as theirs

These are the people responsible for the copyright bots that shut down live streaming performances on the unfounded suspicion that copyrighted music is being broadcast Get a grip UMG and learn about public domain Quit interrupting our live streams Do you shout fire in a crowded theater when there is none Then keep your hands and your bots away from our work for crying out loud Companies like you are the scum of the earth and need complete reform to respect hard-working musicians or they should be shut down entirely Shame on you Jody Gerson Shame on every single member of your leadership

shame on you

Dear Universal Music Group How I am devastated and heartbroken by Liam Payne s death You just destroyed Liam s life and you caused him death You have blood in your Hands You caused death to Liam with your stupid destination Shame on you shame on you

PLEASE DO NOT USE

PLEASE DO NOT USE Bought my 12 year old daughter a Taylor Swift sweatshirt on 13th December for Christmas with next day delivery and here we are 29th January with still no item and no valid explanation and constant reminders that they are actually breaking trading laws by not supplying said item seem to go unnoticed Happy to take your money but nothing else No wonder Taylor is on the way to being a billionaire if this is how her record company do business

Return requests ignored

Delayed shipment repeatedly Now it s impossible to return items Returns require an RMA prior to sending the items back and I ve been waiting 17 days for a response The only response received back in that time completely ignored my clear RMA request resulting in me having to email yet again Any email takes a minimum of 7 days to get a response Will be going through my credit card to recover funds

Purchase never ships

Purchased vinyls on November 24th 2023 It s now January 9th and my order still hasn t been shipped Contacted customer support twice already and haven t got a single reply Will be calling my credit card company to dispute this care since it seems Universal just simply stole my money

Me and my homies hate UMG

I wish I had read these reviews before ordering from UMG Much like everyone else I was bugging customer service for 3 months about my order and after receiving a tracking link that never updated I was told that there was an error and I could either get a refund or a reshipment if they have stock they don t After 3 months of being strung along Please save your money and sanity and NEVER order from here

Avoid if you can

Absolutely atrocious customer service Ben waiting over 3 months for them to resolve my wrong order which would have been refunded 3 months ago due to a factory error Instead here we are 3 months later with them replying once a week at best to my emails So sad that musicians own merch uses this company as it lets all their fans down