Unbaggaged Reviews

First Rate

Our luggage was collected on time and returned on time to the place of our choosing which meant we could enjoy our last day in Edinburgh without any worries Given Edinburgh traffic promptness no mean feat well done

Delighted to recommend this service

Excellent service The taxis arrived at the correct place and on time even after we altered the drop-off time and point Text messages from Unbaggaged at each stage so we felt very secure in sending our bag off into the unknown We used the service to drop up off at Edinburgh Airport - all done very promptly and without fuss Was good value too and meant that we didn t have to lug around a heavy bag for the day Would love to see this service in other cities

Very poor service - cancelled by email leaving us stranded

Our experience of this company was sadly not great Despite booking and paying a month in advance they cancelled our booking by email not by phone call five minutes before they were due to collect our luggage while we were standing on the street waiting for them - apparently due to technical issues We were left in the city centre with four heavy suitcases and nowhere to store them for the day We were very disappointed by this and would recommend that you choose one of the larger and more established luggage handling companies who have backup facilities if you want to be sure of a reliable service I d also add that their phone service was not very professional - each time answering the phone with Hello rather than the Unbaggaged how can I help you that I d expect from a customer-oriented business Not recommended and I would definitely not use them again

Fantastic service and system

We needed help with organising a luggage collection and storage for an elderly group who also needed help with the stairs at the property and Unbaggaged were extremely helpful and efficient - making sure everything went smoothly The booking system was very simple to use considering there were multiple destinations and times involved We 100 recommend and will use again for sure

Would used Unbagged again

5 Stars because we would use this service again but there is some room for improvement I first tried to create an account but it never sent me the code by email Eventually I found the local phone number and talked to a person there who said the account creation didn t work but that I did not need to create So I went head and scheduled a bag pick up as well as a return pick up and drive to the airport It said that the service partnered with the taxi service and that our bags would be wrapped When the taxi arrived to collect our bags perfectly on time the driver keep asking us if the storage address was correct That felt a little scary Also there was no bag wrapping We put our bags in the taxi and it drove away When it was time for our pick up we received a call from another taxi driver telling us he was at the location where our bags were and did not see us We explained that we thought he was supposed to pick up our bags and then come get us at the location we had designated About 10 minutes later when he came to collect us our bags were indeed inside the taxi However the driver told us that as a long time taxi driver that was the first time he had ever done that He apologized for being confused but we did not feel he needed to do so Instead it seeemd to us that the Unbagged service needs to to a better job explaining to the taxi drivers what is going on Regardless the whole thing was sooooo easy and worked really well except for the drivers not knowing what was going on

So quick and convenient

We used Unbaggaged upon arrival by train in Edinburgh Was extremely convenient to be able to drop our bags right away and then picked up later and taken to our hotel The quickest and most convenient baggage store solution I ve ever used Would definitely recommend

Best luggage service ever

Unbaggaged was amazing service ever It was reasonable price unbaggaged was super helpful when I struggled with lots of luggages

Such a great service for travellers awesome APP and support

This is an excellent service so easy to use and pleasant company to work with The APP is self explanatory and is efficient at setting up an appointment to pick up The app provides updates as well We had a to spend a few hours before our flight and Unbagged picked up our baggage including valuables computer stored them until a few hours later when their taxi met us and took us to the Edinburgh airport As a season traveller with kids and family in town this service is great