Undertherose Reviews

Poor start to first time trying to purchase with this company

I had a voucher given to me for a special birthday for this company I went online over the Black Friday weekend to choose an item which I did but my voucher code wouldn t work I called the company and was told because I wanted to pay by gift voucher I couldn t use the Black Friday sale I ve never experienced this at any other retailer and am not very impressed Just because I am paying with a gift card rather than a debit credit card I can t use the sale

Bad quality

Ordered a personaised bracelet Firstly it was too big Then it tarnished badly within 4 months even when i hadn t worn it When i complained they said tarnishing is a naturally occuring process i should polish it myself it should be kept in an anti tarnish bag i kept it in original packaging they sent it in Now 1 If their jewlery tarnishes so soon they should have provided a tarnish bag Jewlery which is much cheaper than this brand is sold with one 2 For personalised jewlery you atleast expect it to last a few years Its embarassing a shame if you gift a personalised item it cant even be worn for a few months They should have better understanding of what materials to use for personalised jewlery that can last Overall its super bad value for the money they charge Extremely poor quality

A product that s very different to the images

I was excited about a gift using my children s fingerprints but it s really underwhelming The prints are there but you can t see them with the naked eye so if you want to look at them you have to zoom in using your phone Even then it looks as if they were left by a child s greasy finger and while I find greasy kids prints all over the house I wasn t thrilled by the idea of paying for the privilege It also isn t flat as it appears in the images on the website but more like a tiny bowl Customer services were initially friendly but their reply to my complaint was that to see someone s fingerprint in person you need to look closely which whilst technically true makes the images on their website feel misleading When I enquired about a return the company refused on the grounds that it was bespoke which is true but one you need a magnifying glass to enjoy

I would highly recommend Undertherose

I would highly recommend Undertherose Absolutely delighted with my order The necklace is beautiful The customer service I received from Meg was outstanding I will definitely be ordering again

Fantastic company

Fantastic company superb products Incredibly helpful and amazing service This one of the few companies who really look after their customers and I recommend them 100 Thank you for all you have done

perfect personalised gift

Extremely happy with my purchase item was exactly the same as the picture and description Packaging and gift wrapping were beautiful with some lovely extra touches Delivery was very fast 2 days Perfect personalised gift would definitely order from here again

Welded Bracelet Experience

Having been extremely disappointed at Astrid Miyu s welded bracelet service I looked for a company that might be able to give me what I wanted and found Under The Rose 45 minutes drive from where we live From start to finish the service was amazing My welded bracelet was going to be a valentines gift from my hubby that I chose and I wanted to see exactly what was available before committing to the jewellery and service The staff at this company were great not only did they send me lots of pictures outlining their bracelet chains costs and charms they sent close ups to ensure I was happy with exactly what I was asking them to reserve and they were so flexible Twice I had to contact them to reschedule as the week I booked to see them for my welded bracelet I was ill This was not a problem They were so relaxed about it and just wished me well The actual experience was fantastic Yes they don t have a snazzy front store like Astrid Miyu but honestly I d rather pay much less like I did not to finance that and have a beautiful piece of jewellery by a professional as I did The jeweller welding my bracelet was a trained jeweller and knew exactly what she was doing We went through looking at several options of bracelets till we found the one I liked and I had three charms added on in the desired order that I liked with her professional opinion My little son and husband came to the studio to have a look and whilst it was being completed went for a wander outside it was a lovely experience and one I will never forget I can only say good things about this company They really care about their customer their jewellery and what they are presenting to the customer Being sorely disappointed with Astrid Miyu s I would say please choose this company instead The bracelet is much better quality and value for money My charm contains a white sapphire instead of a cheap cubic zirconia if you know anything about jewellery you ll know that s much nicer to have Finally I ve had my bracelet on for nearly 2 months now and it s not broken The J charm can sometimes get stuck in threads but I knew there was a chance of that due to the nature of its shape and still opted to have my sons initial so this is nothing against the company or bracelet And even though it s caught it s as tough as nails it s not going anywhere Thank you for your service UTR

Fantastic Company would definitely recommend

Fantastic service I ordered a morse code bracelet yesterday morning and it arrived today The bracelet is beautiful good quality even the packaging is lovely Makes a lovely personal gift I have ordered before and always had a great service and will definitely use again Thank you

I am so delighted with my morse code

I am so delighted with my morse code bracelet Excellent quality delivered within 5 days and the packaging was beautiful Will definitely be ordering gifts for loved ones Having looked at several websites this one stood out with something unusual Thank you so much