


UNIF | The Official Home for Platform Boots, Baby Tees and more
Based on authentic user experiences
Alice
6732 reviews
N/A
10 months ago
Didn t refund me
Don t order I bought a pair of shoes from them but they were too small even though I checked my feet size using their size chart They ignored me when I asked for a refund after the shoes had been returned to them and I even provided tracking for the return
LJ
6732 reviews
N/A
10 months ago
Appalling customer service
I am finiding the UNIF customer service appalling Granted I am based in the UK but I have emailed with none or very delayed responses for a very expensive pair of boots I have also left a message on an answering machine and no one has bothered to call me back I have noted UNIF have turned comments off on their Instagram accounts and I strongly suspect this was because people were complaining about delivery and your customer service Ultimately I have paid a significant amount of money for a pair of boots and they have arrived in the wrong size which is NOT my fault I am quite capable of understanding how to use a international site and NOWHERE during the purchasing journey did it specify that sizes are in US I have also checked my order confirmation and it does not specify this on there either They have no grounds to claim I am liable to pay return funds which are ridiculously expensive by the way 40 when they have sent me the wrong size boots Still waiting for reply and will never order from them again which is a shame
Bee
6732 reviews
N/A
10 months ago
They sent me two stained t-shirts
They sent me two stained t-shirts which ruined the shirts so disappointed that they re just another low-quality cash-grab brand
Bianka Donka
6732 reviews
N/A
10 months ago
I hate unif now
I hate unif Their clothes and shoes are god awful quality I recently bought the parker boots and like idk how to explain it so bear with me the traction on the sole has a HUGE gap Like its as if there isn t enough sole to cover the bottom of the shoe so it looks weird and not at all like the pictures Years ago I bough dada boots and they disintegrated after 6 months The clothes fit weird I just can t stand this brand Personally I ve given them way too many chances and am done buying from them It s all just crap
Zoe
6732 reviews
N/A
10 months ago
INCONSISTENT SIZING POOR QUALITY
INCONSISTENT SIZING POOR QUALITY I ve purchased a lot from Unif and every single time the items do not fit properly Generally I m a size M and there have been times when the items have been super tight as though they are a XS and other times where they have been super large and loose It s hard to buy from there because I never know if what I m getting is the correct size for me They have a size guide but it does not match up with their items Secondly the quality can be garbage For a brand that is not cheap this is unacceptable to me How am I going to pay 100 for a top only for it to be thin and have holes in it after the first wear Unif is fast fashion quality for an expensive price
Jules
6732 reviews
N/A
10 months ago
Ridiculous delivery delays avoid
I made an order in November Despite the sale the prices were high I am still waiting for delivery Emails to company take 3 days to answer and blame couriers I spent nearly 300 and can t get a straight answer Don t bother if you want your clothes while they are in fashion
Annika
6732 reviews
N/A
10 months ago
Overpriced and cheap
Unif had a really cool phase with dark interesting clothing many years ago But wow the quality became so bad and the styles became so unoriginal I am not happy with the quality of anything
Rhiannon
6732 reviews
N/A
10 months ago
Poor quality v expensive returns
I had my eye on a couple of items and got a discount code so I excitedly ordered The top I ordered was massive on the shoulders but tight on the bust also completely see through at 100 The cardigan was so horribly itchy I couldn t even wear it with long sleeves As for returns expect to spend a lot of money This is my fault because I didn t read the returns section properly but having to pay over 20 for returns is awful not to mention that you have to organise it all yourself so the worry of customs etc is always present UPDATE My items were received but they refunded me via gift card rather than an actual refund When asked they said this was because I used a discount code they sent me to pay for the items In the returns policy section it only mentions sale items being refundable to a gift card so keep in mind if you re using a discount code the same will happen to you
Julie
6732 reviews
N/A
10 months ago
Cheaply made will begin to fall apart after first use
I ve ordered the gia slip ons and another pair of platforms because I can t find shoes anywhere else as cute and stylish However these shoes are so cheaply made I ve worn both twice and the strap has came out from under the Gia slip on Also the platform heel on the other pair began to detach from the rest of the shoe I will never be ordering from unif again I don t mind paying for a good shoe but not if it falls apart after being worn once
Magdalena Castro
6732 reviews
N/A
10 months ago
BAD QUALITY
First of all the quality of these boots are horrible I bought the smoke boots it was about 300 euros not worth the price Two months are I bought them they had tears the sole and shoe were ripping apart I do not live in USA and in the website it said that international shipping takes about 1-3 weeks but I it took about a month and a half for these shoes to arrive I tried also contacting customer services but they took so much time to answers and were so rude Never again buying from this company not worth buying shoes for this price ever again