Based on authentic user experiences
Rob
6730 reviews
N/A
5 months ago
Ordered a shower on the 5th November
Ordered a shower on the 5th November with scheduled delivery 3-5 working days 15 days later no shower and a refund was requested and was told it would be at least 14 days That date come still no refund Avoid this company
Cassia Heywood
6730 reviews
N/A
5 months ago
AVOID THIS SCAM COMPANY
Terrible company - ordered a shower system in beginning of January and didn t arrive Then requested for a refund got an email to say it was going to be refunded and to wait 14 days for the money to come back This never happened and still waiting Useless customer service Daryl just says to email the info email address which you do and don t get any response Told different stories from 2 agents - the accounts team work from home and don t have a direct number to put me through to the other said that they only work on Thursdays and as I didn t call on this day I couldn t be put through to them AVOID AVOID AVOID
Paul Clapperton
6730 reviews
N/A
5 months ago
Shocking service - potentially a scam
This really is a shockingly poor company Order placed late December and then I was strung along until late Feb with promises of imminent delivery but now I am being ghosted I ve asked for a refund with no reply from emails and no one answering the phone One of the other reviewers referred to it as a scam company I think they may be right There are other much better suppliers out there
Adam T
6730 reviews
N/A
5 months ago
Avoid - items not delivered and being ghosted
Exactly the same experience as recent reviews Order placed in November but I knew it had to be ordered in so was expecting a delay After a chase in January it was confirmed that it was on the way from the supplier and would be delivered to me the week after It is now March and I m being ghosted I got one email response in that time we re contacting the supplier and one phone call got answered by Darryl when in desperation I called the showroom who can only refer you to the info email and the never-answered phone number I note that their main showroom has been removed from their website so I suspect they are shutting down without telling customers I m not planning to put the effort into requesting a refund so I ve sent a last chance email and will then go straight to the credit card company
Claire
6730 reviews
N/A
5 months ago
Scam - avoid
Much like other customers unfortunately we fell for this scam Originally ordered 2200 worth of bathroom items in January they never arrived and each week I was told they ll be delivered the following week Eventually I gave up and tried to get a refund I was told it would take 14 working days so waited and of course never got the discount I emailed so many times and tried to call but no response so wnt through my bank to retrieve the funds I ve reported them to Fraud Action Please avoid at all costs
Tom
6730 reviews
N/A
5 months ago
Looks like these scammers
Looks like these scammers Michael Wicks Steven Hawkins have setup up multiple bathroom showrooms under different names and then disappear owing customers lots of money Have lost 600 to these scammers Union Bathrooms Bathroom Village Unity Bathrooms all the same people
John Masterton
6730 reviews
N/A
5 months ago
Bunch of con merchants
Bunch of con merchants Ordered in January continued delays no communication Cancelled order snd promised refund but surprise surprise nothing received No answer to phone calls messages and emails Assume they have run away and will start up again with another scam