Unitedbritishcaravans Reviews

Terrible company to deal with go elsewhere

Having fallen out badly with this company some years ago we are however in the market for a new caravan thought we d give them another chance We were hoping it was under new management It isn t it shows Four years ago we almost bought a new caravan from UBC costing circa 28000 It was a Swift Elegance I believe and we had a 2 year old trade in which we were told at another dealers was the best condition used trade in they d ever had They subsequently sold it in days to the 1st person to view it Back to UBC where we d dealt with a salesman I ll refer to as tall guy as he s still there All was going well until he sought approval for a trade in value from the senior salesman I ll call him short guy it appears he isn t with the company any more Perhaps For anyone not familiar with caravan pricing it is done via Glasses Guide who are also the backbone of car dealers for their respective valuations too Suffice to say we were quoted a valuation a full 1000 LESS than the Glasses valuation I know this to be a fact as I was shown the official valuation a week later at a subsequent dealer from whom we purchased our current caravan Suffice to say we walked from UBC vowing never to return with even tall guy looking embarrassed at this bare faced rip off which may have been a homophobic rebuke from short guy who couldn t even look us in the eye To this Tuesday then 2 days ago We looked around the the UBC site and saw a Swift Challenger for sale at circa 27000 Despite having been seen several times by tall guy who had sold us a caravan at another local dealers previously he feigned ignorance and pretended not to recognise us Puzzled we were ably assisted by another new salesman Danny Danny showed us the Challenger in detail and we expressed an interest pending a decent part ex price on our caravan He explained either he or tall guy would call back later that afternoon He also had my email address and mobile number The price would need to be confirmed by their manager Here we are then a full 2 days later and their customer service appears to be as bad as ever despite us having a budget in excess of 30 000 for a new caravan If this is how potentially lucrative customers are treated at a potential sale how bad would it get if problems arose I ll leave that for anybody reading this to decide for themselves

Appalling customer service

Appalling customer service from the Service Department Almost impossible to get through on the phone Pressed 2 for Service each time and the phone goes straight back to Welcome to United British Caravans etc 27 times We bought a brand new van from UBC in August 2020 and have had too many problems to list It s now July 24 and parts have been awaited since August 23 We were receiving monthly email updates but those stopped as soon as we collected the caravan after it being with UBC for 7 months as we were told it was usable pending repair We later discovered something else not working 3 weeks ago I asked for an update and was promised that the Service Manager Craig would call back next day He did not 10 days ago I was told that someone would ring me back No-one did It s easy to get through to the Sales Department but not Service Funny that isn t it I ve just spoken to someone in Sales who is going to take a note to Service It s a joke

No part ex

We looked at a mobile home for 70 k and we needed a part exchange for our nearly new camper van they didn t even have the courtesy to give us an offer in a pet exchange deal the only wanted cash Poor company

The worst company we have ever dealt with

The review date doesn t reflect the problems that we have had in the 4 years since we bought a brand new caravan from UBC We have had failure after failure They seem unable to source parts and we have been waiting for some things for months The service manager has been absent sick for many many months The new service manager Steve was initially very sympathetic to our problems and was going to put everything right Eventually he stopped ringing us back as promised He has now left Another new member of the service team who as very good and the most professional member of staff we have encountered Leroy has now left We have had things ruined by water ingress and we re still waiting for replacements 18 months later The van has spent in total some 9 months of the 4 years at UBC during which we have paid for hotel holidays We have previously been advised BY THE SERVICE STAFF to trade it in for a different van thereby passing on the problems to someone else We took in the caravan for its annual service and to have a couple of other outstanding matters on 24th July - the shower door was dropping and the fridge light unit needed to be replaced The door had supposedly been fixed twice and the fridge light has been on order for months We were assured that everything was dealt with and on 10th September arranged to collect it 2 weeks later on 24th When we arrived we were not expected While we waited the dropping shower door was temporarily repaired by wedging a piece of wood under it until it could be done properly after our trip We had to wait until a final damp check was done and were told that there was further water ingress under the bed giving a damp reading of 66 and the van would have to go back again after our holiday for repair under warranty I rang today to book it in to be told 1 There is no-one working there now that can carry out the repair and2 There is no record of the reading of 66 We have to make yet another 50-mile round trip just to have it tested But it will have to go back yet again to be fixed The customer service is non-existent and yet again we are wishing that we had never bought a caravan from UBC The tone of the responses to the negative reviews says it all No doubt this will receive the same treatment

Issues from day one

We Bought a new caravan and had issues from day one they fitted an addition motor mover but had the incorrect spacing so when we took it home after collection we struggled to put it on the drive Minor warranty works noted and still waiting after almost four months for them to be rectified My biggest annoyance was the underfloor heating not working correctly so they said bring it in and they d sort it We told them we d booked a holiday and were going away the following week they said no problem it s a quick fix 13 days later one Holliday lost a damaged panel and still not working correctly with no apologies or even contact from the manager Alex I decided to take it to the professionals who took less than four hours to rectify and said the dealer had in fact made matters worse Steer well clear of these bunch of muppets they have no clue and definitely no customer service

Had a problem with my motorhome

Had a problem with my motorhome on 2 occasions they said the issue was fixed but wasn t On the third occasion having had it for 6 weeks I rang them to ask for an update to be told they couldn t repair it On collection i was confronted by a very rude assistant who told me to take my motorhome away and don t come back Bad customer service and zero knowledge on repairs don t go here

Horrible company to deal with

Horrible company to deal with take your money but won t do the job in full when doing service work the lady in the service department has the worst attitude ever same as previous reviewer told me to go away don t want my business How nice

Sunncamp super epic 600

Bought a Sunncamp super epic 600 tent in March 23 first time camping and caught in a little storm in August one of the poles snapped on the last night fortunately Polea aren t covered by warranty but as I was in the shop for another reason and telling my story a gentleman by the name of Ben was listening and came back with a replacement pole and a spare free of charge hope he did not get into trouble for this Tried camping again this year in August went to Cornwall and I am very unlucky got hit by gusts of wind in excess of 60mph and most of the poles snapped went to a local shop and bought some replacements so could continue the holiday was windy every night and became a bit like carry on camping as I would get up each morning and replace a pole or two sleep that night and replace in the morning as they would snap again was on a open site with no shelter When we got home I emailed Sunncamp regarding this as I believe it is more of a design fault with this model no reply of course went back to United British Caravens for some other items and was telling them about the holiday a woman I think I name was Val offered to email on my behalf but I said I think it would be a waste of time again they replaced all the poles free of charge which they did not have to do Brilliant customer service will use again when in the market for a new tent or even if upgrade to a caravan

5

Staff always very helpful and friendly Go above and beyond at every visit