Unitedutilities Reviews

I had an issue at my mums property

I had an issue at my mums property with a faulty leak outside I would like to say the two gentleman that came to the job were polite professional and very attentive towards my elderly mother and a respectful service worker Antony and Nathan were focused but also very focused but ultimately they were a testament to your organisation

Writing this positive review to thank

Writing this positive review to thank Lewis and Heather They were very patient in answering my multiple queries and always end on a positive tone Thank you again and have a festive holidays ahead Team UU

Excellent customer service

Noisy grid in the road was causing real problems and it took Cheshire East months to refer it to UU I reported it to UU and Kelsey called back the next working day She was pleasant and professional and within a couple of days was able to advise when and how the problem would be fixed The work was delayed and she called back to keep me updated and called again after the work was completed to make sure everything was OK The problem itself was a nuisance but UU and especially Kelsey were great

Ellee was fantastic

Ellee was fantastic Thanks for your help

An efficient response to moving house

An efficient response to moving house and awaiting our new build UU responded quickly and updated us at every step I received a refund in a matter of days Great customer service

I rang to report flooding

I rang to report flooding and a blocked toilet The man I spoke to was very helpful as I have a disability he prioritised the job I had a call from them 1130ish the next day They came out and managed to unblock the drain I can t thank them enough as it s so near to christmas The staff were very thorough and did a great job Well done

Customer Service- Adam

I had an issue with a water leak that caused my bills to go up considerably I reached out to an advisor at UU immediately I was reassured that my case would be looked at Adam was the advisor and throughout he has been extremely helpful providing regular updates and even when he was on holiday he made sure that he reached out as soon as he returned Overall I m very impressed by the levels of service provided and the overall outcome

Helped me with my query on Facebook

Helped me with my query on Facebook messenger Replied quickly and sorted the problem straight away Thanks Adam