Universe Reviews

Unprofessional business

Unprofessional business Had to cancel my ticket a week after I bought it I would ve understood if I tried cancelling last minute on the day of the event but there was still a lot of time before the event When I asked for a refund customer service told me that I had to locate the event organizer and ask him for a refund even if I bought the ticket from universe com Mind you I don t even know who the organiser is I don t recommend you do business with a company that doesn t refund unused products

Do not purchase tickets from Universe

Do not purchase tickets from Universe They will not honor the purchase if the event holder bails out The HR Giger event they promoted fell through and kept my DO NOT PURCHASE TICKETS FROM UNIVERSE

NO CUSTOMER SERVICE

Why do we have to deal with another sh tty middle man when buying tickets F ck American express Had to have a friend buy my tickets cuz I didnt have american express but even though the tickets were bought in my name on someone elses american express it was too f cking stupid to know the difference and put the tickets in her name Now I cant get any help correcting them Middle finger raised in salute to this worthless company

I am the organiser of an event that

I am the organiser of an event that finished a week ago and universe com still haven t paid me my ticket funds they have been sitting on my gate receipts cash for months now This should ve been paid out to me 2-3 days after the show Shambles will go back to using Ticketsource

Bad after sales

They sold me tickets for a game and it started 30 minutes before the time listed on the ticket The game was at half time when we arrived When I called support they told me there was a no refund policy in place and to contact the organiser of the event for a refund When I asked who the organiser was they could not tell me

Borderline scammers

Bought tickets from an event Had to cancel due to an emergency 2 days after I bought the tickets the event was week later and they refused to refund claiming that the person who organized the event had to refund me even if I bought the tickets from universe Mind you I don t even know the organizer Had to call my credit card and ask for help because universe is not professional enough to issue refunds like a regular business

Stay away

Stay away My credit card was charged multiple time and random amounts over 500 in different amount four times

Never got any help from customer support

I wasn t able to get in touch with anyone from customer support no replies on any of my help tickets and when I tried to get a refund after paying for the refund insurance I was refused the next day

Another TicketMaster Scam

Got tickets show cancelled never heard a word from Universe and still haven t seen a refund Had I known it was a Tickemaster company I would have never given them my money in the first place