Universityhousing Reviews

This was quite a bad experience

This was quite a bad experience We had rented an apartment but we were treated as if we had a room in a massive student dorm Mandatory cleaning multiple check ins having to do tasks that just feel patronizing The app was just a bad experience all around and its not clear what the point of the app is If this were a normal land lord company the amount of communication that is required could just be done via email What makes it all worse is that the basics do not work and its on us to have to jump through hoops and send reminders for tasks to be done We had a broken window during the entirety of our stay we had a broken internet that took months to fix plus there was a rent increase above the legal limit for the year The people are lovley but it feels like they stuck in a Kafka-esq bureaucracy We really loved the place and the location and we might have continued our stay but it just was really exhausting

Rotterdam - Don t trust this company

RotterdamWhile our apartment was really nice and in a good location the company itself is absolutely horrendous Besides the ridiculously high rent and a mid-term increase which was not communicated but enforced by a new contract that we had to sign because of new legal regulations that were supposed to change nothing We also heard that they increased the rent for our apartment by 400 for the next tenants Other issues - random visits which were not communicated- planned meetings like hand over of the keys that did not happen without cancellation on their side- fight over deposit including multiple calls and messages to request our money back- random extra fees e g monthly and final cleaning which never happened even though it was stated in the contract - damaged front door for months even though we had random strangers enter the building and complained multiple times- no own wifi router or possibility to have one - no heating in the bathroom or hallway - it was freezing in winter- one gas meter for three apartments within the building we all paid triple for months a lot of unnecessary stress calls messages and money

Absolutely the worst encounter of my

Absolutely the worst encounter of my life time We have experienced being - Double-charged - Charged for the services we ve never received - Subjected to deceitful advertisement - Neglected as tenants As a sum - Unsanitary conditions - Inappropriate price-quality ratio - Discriminatory attitudes International students can not be trusted with the correct utilization of gas stove - Negligence regarding providing the absolute minimum of basic needs- Sense of entitlement only tenants are to be obliged to adhere to contractual obligations Any kind of communication with the company s representatives has literally sucked the soul out of me and my roommate There is zero transparency and internal communication Random check-ups disguised as an inspection which in reality turned out to be informal visits at late hours with a bottle of wine and a six-pack of beer and expectation to be welcomed Only this experience felt like an invasion of our privacy It took us enormous time and effort to receive our deposit back We strongly believe that this company abuses expats and international students obliviousness to the Dutch law We advice to not trust this company under any circumstances

A traumatizing experience

Honestly I don t think I am able to convey this horrid experience in its entirety with words but I will attempt to sum up some highlights My experience with this company consisted of - being double charged they would send us same invoices multiple times - charged for services I never witnessed they charged me 280 for cleaning even though they did not clean the house for my arrival the house was extremely extremely dirty Another time I received a bill of about 3000 for electricity from previous years which they haven t settled so it got pushed onto me - deceit seriously these people had me believing that I was imagining having heard their statements thank god I had all the screenshots Keep your receipts people - false advertisement the pictures of the house in no sense whatsoever matched the true state of the property PLUS the viewing was denied They seem like an official put-together company but learn through my mistake always check everything for yourself - unsanitary living conditions dangerous mold insects and small rodents in the house I had to clear all of that at my own expense - non functional facilities - zero respect for your privacy - discrimination I was told things like international students cannot be trusted to cook in our houses safely and that I don t know how things work in Holland even though I m Dutch by nationality but that s besides the point Not okay to say things like that in general - inappropriate price quality ratio for what the house was dirty full of mold and insects nothing working it was way too expensive - neglect of my basic needs as a tenant - entitled attitude very often they cancel on you For example when picking up the keys to our property they first cancelled and then the next day they were 6 hours late and made us wait in the cold in front of their closed office BUT when we were moving out they expected us to travel 2 hours to another city to return the keys to them - difficult communication each time I had to communicate with them I was completely drained of energy it s like trying to have a productive conversation with a tree Takes on average at least 3 weeks to resolve a MINOR issue because of all the back and forth and zero internal communication - hidden costs- and many moreThis organization claims to value your satisfaction and go the extra mile to ensure your comfort but it s all a lie Never have I encountered such mistreatment from a housing company They love to say things like we are sorry for the inconvenience we value your feedback we are working on improving but these are just words and there are zero actions Throughout my two years with them no one has so much as lifted a finger to fulfill a basic obligation from their end Having stayed with this company brought me so much emotional distress it s difficult to put into words Just hearing the name university housing triggers me and gives me anxiety I want absolutely nothing to do with this organization ever again but I thought it necessary to write this review in hopes that I can help someone avoid such mistreatment My advice avoid

Do not rent at this place

Dear students I know that you all are stressing out because it is hard to find an accommodation in Rotterdam I ve been there too but please whatever reason you had do not ever rent from this place I only live 3 months due to their mistakes but my living expenses is higher than 6 months i have been living in other places and it is not even my mistakes at the first place it s not worth it

Avoid University Housing

I strongly urge anyone reading this review not to rent with Univerity Housing After renting one of their apartments for 10 months they have never failed to disappoint us with their lack of professionalism and consideration for their tenants as well as just lack of basic integrity Some of the main issues I have had with them include the state in which the apartment was delivered - it had clearly not been cleaned me and my roommates had to spend quite some time cleaning the apartment ourselves despite the claim that University Housing had arranged for professional cleaners - Several items in the apartment needed to be fixed yet never were despite our best attempts to continuously reach out to University Housing a bedroom door a ceiling lamp that was about to fall etc a leaking toilet etc - University Housing also charges more than reasonable rent for this apartment given its state Another issue we had was a last minute check up by University Housing employees on a Saturday evening after being told we had to be available from at least 10am to 9pm receiving that message on the evening before without any opportunity to tell them we were unavailable including this we have also been made to feel very little every time we had to communicate with University Housing It seems like they do what ever they want without consideration of their tenants and frankly it is quite predatory given that they aim to rent out apartments to students Why else would they call themselves Univeristy Housing Perhaps the most damaging issue is the fact that University Housing has failed to pay us back our deposit after nearly 10 weeks Each time we have inquired about where they are in the process of refunding us they reply that the person which is responsible for that task is unavailable or that they have not yet calculated what the cost of cleaning was this comes in addition to University Housing telling us on three separate occasions to receive the deposit from the new tenants where we each time asked them if they were completely sure that this was the way to go when we then received the deposit from the new tenants University Housing realized their mistake we were made to pay back the deposit to the new tenants costing us transfer fees as well as conversions fees None of which University Housing offered to compensate us for Again please no one rent from this company you are much better off not doing so We still have not received our deposit back and unless they refund us soon we will have to contact debt collectors By the way we were specifically asked by Univeristy Housing to leave a positive review because they really needed it I prefer being honestStay safe

Do not trust them worst agency ever

This agency is trying to take as much as they can from you and is not understanding leaving you on your own when there is an issue We had mouse in our apartment they didn t helped 9 weeks to have your deposit back I do not have mine already and back tho Taking 300 fees if you want to leave the apartment earlier and 100 for the final cleaning Be careful to your end-date If it is in august they will plan it on the 16th instead of the 15 as it is a day of Therefore they will charge you until the end of the month

Worst rental company

Worst rental company Expensive for what they offer I ve tried to contact them several times for a neighbour nuisance I was facing for months the neighbour was renting to them and they did nothing about it Also they didn t fix any damage I reported at my checkin resulting to a glass breaking into million pieces almost injuring me Not only that but after 5 months I still don t have my deposit back Better stay homeless than rent with them