Upfix Reviews

Fault diagnosis by guesswork

So-called technician arrived and never even touched faulty oven Made guesses at probable fault causes despite being told clearly by customer what problem was Faulty fan and heating element suggested despite these clearly working Customer told a spare part needed ordering which could have been done prior to visit as all required model product and serial numbers previously supplied Totally incompetent 3days later after initial reviewRefund kindly arranged technician no longer works for Upfix

Rip off merchants

Engineer came round to check on my 3 year old Fridge Freezer as it was making a noise Spent 5 mins asking me to describe the noise and then left - no inspection whatsoever could ve literally just read the initial call notes Then had an email the next day so it can t be fixed due to economical reasons Very annoyed that they took a full call out charge for this and didn t even take the back of the fridge off Basically if its very cheap and easy to fix they will do it if its potentially slightly more complicated they will just take your call out charge and leave you high and dry Worth bearing this in mind as I couldn t find anywhere on their website that states this

What on earth are they doing

Called to have a technician look at our dishwasher previously diagnosed by another repair out-fit as a burnt out circuit board Which seems very plausible to me considering what happened in the moments before it stopped working I later received an invoice along with an authorisation request to order parts They diagnosed the problem new parts required as 1 New Pump 2 New motor 3 a new NTC sensor There is no problem with the dishwasher pump or it heating up water so I really do not understand how this was diagnosed still not take into account the burnt-out circuit board Poor show would not recommend

worst service message me with time slot

worst service message me with time slot at 6 30 amim already at work so i said i will not be in untill 1 pm no call to say on way the company need to look at this

Mistakes delays and made to feel awful by customer service

It s been one issue after another All I needed was a basic fix of a ripped seal on a washing machine I had to wait two weeks for someone to come out only to look at the machine and say we will have to order that A week goes by nothing I chase it up half way through the next week another engineer which to his credit was mortified and been very helpful the wrong part had been ordered so he ordered it again over the next week I call the main office number for updates being assured the part had come in and I would get a call back that day to confirm nothing calls up again and spoke to Phoenix the customer service manager I assured her at the beginning of the call that I was frustrated and that I was not venting at her personally I work in customer service so I know how annoying this is she was very robotic and blunt accusing me of shouting at her when I was merely using a frustrated tone but I would never swear at anyone that just isn t me I wanted her to listen to my concerns and sympathise Instead I got a very cold attitude with lots of excuses and pushing it back on me I was made to feel so unbelievably small I was in tears at the end of the call she was not interested at all and has just been the cherry on the cake of a bad experience I have now gone back to my insurance company to confirm I do not want to deal with this company again

I had been having many problems with my

I had been having many problems with my broken dishwasher and not getting anywhere I spoke with Gemma and she took complete control of the situation She spoke with D G who had been giving me incorrect information and got an engineer booked out to me fast all within a few minutes of my phone call We need more Gemmas - thank you for resolving a stressful and relentless situation efficiently and quickly

On January 3rd 2025 Matt repaired our

On January 3rd 2025 Matt repaired our dishwasher BEKO The repair has been excellent This is a late review because we ve been on holiday Matt was cheerful polite kept us informed throughout of what was wrong and his mending of it He was helpful enjoyed his job and we d love to have him again if necessary for another appliance It was a joy to have him in the house

Faulty Oven fixed

The fault with my Zanussi oven was fixed very quickly this morning by John Replaced element and bulb tested appliance job done Company initially contacted via Zanussi website but apparently going direct is cheaper