Based on authentic user experiences
Melanie Raybould
6731 reviews
N/A
8 months ago
1 star is too many
1 star is too many No communication regarding delivery date Phoned before 9am Friday to get an ETA the lady who deals with that is on the phone she ll call you back That never happened Phoned again still no information Then husband phoned me and said delivery driver is here but he s opened the van and the summer house is not on the van Bit big to have not noticed it was missing He then called the depot who lied and said it was out for delivery on a different vehicle Phoned again to get an ETA had to chase and chase over 2 hours later was told it was not loaded as the pallet was too tall for the van They would have known this at 9am The depot was 18 miles from us motorway virtually all the way and they were not prepared despite their mess up to do anything Refused Saturday delivery said would have to ask supplierAfter much arguing with them promised delivery by noon today lady at despatch depot even gave us her personal mobile Guess what no delivery and she didn t answer her mobile just as the depot didn t answer their phoneWorking in customer service for a builders merchant myself this is possibly the worst delivery and customer experience ever None of my customers would have endured what we did yesterday It would have been resolved Absolute bunch of incompetent liars
MARTA
6731 reviews
N/A
8 months ago
Awful experience with a delivery driver
Awful experience with a delivery driver today He was confrontational and argumentative without any need for it That is a very bad image for the company I will avoid their services from now on
Karen Carter
6731 reviews
N/A
8 months ago
Really really bad carrier
Really really bad carrier had text from them saying deliver on 24 5 people booked time off from work to take delivery of item no further contact from them when item did not arrive contacted the company who they are delivering for only to be told it is not being delivered until 28 5 no communication from them whatsoever the telephone number on their text just rings out and the website cannot be accessed Awful company DO NOT USE In a world where contact via the internet mobile phones etc are easy to use they just didn t bother UPDATE shed arrived Tuesday minus the fitting kit all screws hinges brackets and wooden battens so still waiting to put shed up
Michael Ambrose
6731 reviews
N/A
8 months ago
Shocking service all round
Shocking service all round Did not deliver when tracking said Broke item when unloading Extremely rude horrible unhelpful driver
Mummy of Boys
6731 reviews
N/A
8 months ago
Absolute shambles- why are they still in business
Absolute shambles Live trees dragged around the country and still no sign of a delivery UPN have consigned to Parcelrite for a pallet of expensive live trees Who knows who s got my trees but it sure ain t me Hottest few days of the year and after hours of chasing they finally answer and tell me they re not delivering them other customers are more important and we can t be arsed as it s Bakewell so Is that alright Er no No it s not alright You cannot promise pallet delivery and then not bother No excuse Do it So are you paying for me to miss another day of paid work Didn t think so They use 3rd and seemingly even 4th party providers There is no tracking because they ve no intention of delivering your consignment anyway
SHAUN DAVIES
6731 reviews
N/A
8 months ago
DO NOT USE THIS AWFUL EXCUSE OF A COMPANY
The most unreliable company I have ever dealt with Delivery due 7th October by the 10th I ve given up Every day I have phoned them and every day a different excuse I have now cancelled and requested refund from original supplier as I have no confidence in this delivery company ever delivering DO NOT USE THIS AWFUL EXCUSE OF A COMPANY
DesertRose
6731 reviews
N/A
8 months ago
Pallet never arrived and they never
Pallet never arrived and they never contacted me and yet I ve received a POD saying it has been delivered No attempts at contact with me no signature and no photo proof Disgusting currently getting the seller to investigate this abysmal service
Dave Wright
6731 reviews
N/A
8 months ago
Great company for next day pallet
Great company for next day pallet delivery
Susan Masters
6731 reviews
N/A
8 months ago
Excellent delivery Company Very professonal
My request to amend the delivery date was actioned easily The delivery arrived on time and the very cheerful delivery driver went above and beyond to help us with a very bulky and heavy package
Adam B
6731 reviews
N/A
8 months ago
Delivery of hedging plants all went
Delivery of hedging plants all went smoothly Driver friendly and helpful No tracking on website which wasn t ideal but customer service quick to answer phone and happy to provide updates