Hardware Spare Parts for Doors Windows UPVC Hardware
Based on authentic user experiences
Chilled Driving
6732 reviews
N/A
7 months ago
Poor customer service
Disclaimers - This review concerns the company the review is attached to My reviews of other companies does not in any way affect my experience with this company There appears to be a tendency amongst companies to respond by pointing out my reviews of other companies but these other reviews are completely irrelevant to this review - This site is not a mediation service It is a review site enabling other potential customers to see what kind of service you can expect from the company reviewed If you the company want a mediation service you need to ask your customer me to raise the issue with the ombudsman Review This company is more interested in what the law allows them to do than customer service Returned an item but due to Christmas holidays and a delivery company failing to pick up the item it was returned two weeks late and they charged a 20 restoking fee even though the delay cost them nothing
Rob Burge
6732 reviews
N/A
7 months ago
Excellent service
I just wanted to thank you for the excellent service I received from you Although your website has comprehensive product information and sizes I was unsure that the part would fit but after a quick phone call I was reassured it would so placed the order The part arrived well packaged on a next day delivery service with updates on the day from the courier Credit where credit is due I could not fault the service I received and would have no hesitation in using your company again or recommending you to others Thanks again