


Based on authentic user experiences
Nick
6735 reviews
N/A
10 months ago
Appalling products & services - Don't buy from them!
Ordered 2 phones in December, 'premium quality'. 1st arrived dirty, 2nd damaged. Couldn't get answer on UR customer care line. Emailed photos of damage and returned both for refund, tracked and signed-for. UR claimed 2nd phone didn't arrive, so sent them proof of delivery and signature from Post Office. After endless emails and long waits for responses, UR finally refunded 1st phone and only part-refunded 2nd. Demanded full refund for 2nd phone. UR said didn't know why only part-refunded but still didn't refund the balance. Been chasing full refund since. No responses to emails. Appalling quality products and services. Don't buy from them!
Afraz Ali
6735 reviews
N/A
11 months ago
Get the correct trade in price as per
Get the correct trade in price as per website after all checks will be 4-5 working days once phone received by UR for the payment to be processed in to bank
Kelly
6735 reviews
N/A
11 months ago
Excellent communication and trade in price
I received the amount I was quoted within 48 hours of my phone being received by the company I was kept updated through the process by text and email and would definitely use them again when I next need a trade in
Tannia
6735 reviews
N/A
11 months ago
I recently purchased a second-hand
I recently purchased a second-hand Apple phone and I must say my experience has been surprisingly positive Here s a breakdown of my thoughts When I received the phone I was impressed by how pristine it looked It was clear that the previous owner had taken excellent care of it there were no scratches dents or signs of wear The phone appeared as if it had just come out of the box which was a pleasant surprise The performance of this second-hand device has been outstanding It runs smoothly handles multitasking effortlessly and I have not encountered any lag or slowdowns It feels just as responsive as a brand-new model which speaks to the quality and longevity of Apple products One concern with used phones is the battery condition Thankfully the battery health was at 85 and I find that it lasts me comfortably throughout the day While it s not brand-new it still holds a charge well and I haven t felt the need to replace it yet The phone came with the latest version of iOS and I was pleased to see that it is still eligible for future updates This aspect is crucial for maintaining security and accessing new features so it was reassuring to know I wouldn t be left behind I managed to get this phone at a significantly reduced price compared to buying new Given its excellent condition and performance I feel like I got a great deal For anyone looking to save money while still enjoying the Apple ecosystem a second-hand phone in like-new condition is a worthwhile investment Overall my experience with this second-hand Apple phone has exceeded my expectations It s a fantastic option for anyone who wants a high-quality device without the hefty price tag If you re considering a second-hand purchase just be sure to do your research and inspect the phone carefully to ensure you re getting a product that meets your standards I would highly recommend this route for savvy shoppers
Cara
6735 reviews
N/A
11 months ago
Paid exactly what they promised
Paid exactly what they promised Processed was fast and well communicated and was paid the next day
Jason Berry
6735 reviews
N/A
11 months ago
Excellent service and got my agreed value
I was given a price for my phone before sending it off After they received and inspected the phone they paid the full amount Most phone buying companies will offer you a high value until you send in Then will offer at least half less
Matt
6735 reviews
N/A
11 months ago
Sell you phone to this company
Sell you phone to this company I wasn t sure about sending my phone off and then being told there was an imaginary fault like other companies do to knock down the price But I couldn t be more wrong about UR They kept me updated throughout the process and paid the amount they said they would before I sent the phone off to them I will definitely be using them again next time I need to sell a phone
Terence
6735 reviews
N/A
11 months ago
Spot On
Dubious at first but as it turned unwarrented They are first class I cannot fault them
Mr Amran
6735 reviews
N/A
11 months ago
very happy overall
The very good experience they paid me a price which they offered me because most of the time the company don t pay the same price which they offered you because I had a very bad experience with we buy any phone I highly recommend this company and am happy with the Service overall
Stewart Wallace
6735 reviews
N/A
11 months ago
Great customer service
Great customer service Josh went above and beyond to help me with my trade in This will be the only company I use for any further business Many thanks