Consciously creative style & forward-thinking fashion | Urban Bliss
Based on authentic user experiences
Luisa UK
6729 reviews
N/A
9 months ago
0 stars
0 stars I would urge people to boycott this online company I was wearing one of the bubble texture bikinis on a water slide during a family holiday in Greece Afterwards I felt pain under my bikini strap and asked my husband to look as I thought I d had a wasp sting It transpired that 2 holes had been burnt into the back strap of the bikini and I had 2 well sized round burn marks on my back The glue from the fabric of the bikini was all melted around the burn holes 8 weeks on and I ve now got 2 round scars Not only did Urban Bliss take over a month to provide me with an outcome but this was their reply Hi Luisa Thank you for your message I am sorry we could not help you any further on this we wish you all the best Thanks UB Team xAbsolutely terrible company Poor quality clothing and ignorant customer service I would urge anybody to avoid them at all costs I very rarely leave negative reviews but it is beyond awful to be treated this way Update 25 10 24Urban Bliss advice was that it was the water parks fault and I must take it up with them Have you ever hear anything more ridiculous Apparently was the slides fault and not the swimwear If their garments are too poor quality to go down a water slide in then really ought to be disclaimers on the Urban Bliss website Never heard something so daft on my life
Emma Allton
6729 reviews
N/A
9 months ago
Poor first experience
Made my first purchase from Urban Bliss but decided to return one of the items Firstly there is an odd process of requesting to return an item followed by waiting for this to be approved which I mnot sure is in line with consumer rights I requested my return on Wednesday and got an auto reply asking me to allow up to24 hrs for approval Still waiting have chased once and had No reply to that either Quite sure it does not need to be this hard
Joanne
6729 reviews
N/A
9 months ago
No reply from company for 11 days now
No reply from company for 11 days now regarding return request Keep messaging and emailing but nothing back Terrible company Avoid
Nicola Hall
6729 reviews
N/A
9 months ago
AVOID
Returned an item I ordered through Matalan You must return it directly to urban bliss Their refund policy is 14 working days I can see through tracking they have received 19 working days ago no refund and complete radio silence from live chat or email AVOID
Elissa mastrangelo
6729 reviews
N/A
9 months ago
I ordered a coat from Debenhams in
I ordered a coat from Debenhams in November 30th Sent it back to Urban bliss Sent back 2nd December They received it 5th December Still no refund Can t get any answer from emails takes them 2 days to reply Debenhams why are you using companies like this that treat people this way Shame on you People need their money back asap Will never use you again
Mrs Terry Hartley
6729 reviews
N/A
9 months ago
Avoid this company very slow to refund
Returned goods to them immediately realised item was too big The return was received on the 9th December not heard anything from the company regarding the refund due 65 00 The order number is 637279706 Where is my refund Matalan why are you allowing this to happen
Kayleigh Edwards
6729 reviews
N/A
9 months ago
Never known a refund process like it
Never known a refund process like it I find it strange how your return request has to be approved in the first place which I waited nearly 5 days for and had to contact them Returns sent on 5th December received on the 7th of December and still no refund I will never use this company again order no UB35048
LJ LJ
6729 reviews
N/A
9 months ago
Refund issues
Do not order from this company they are the absolute worst when it comes to refunding I ordered a coat via Debhenams Dorothy Perkins it was far too big even though I sized down I started a return on the same day it arrived From tracking I can see that they have received the return 3 days later and it has been over 2 weeks I have received no refund or correspondents relating to a refund It has been over 25 days and still no refund At first when I messaged them they told me to wait until a certain date and contact them if I still hadn t received a refund Then when the date had passed and I contacted them once more they seemed to be ignoring my messages
Lauren B
6729 reviews
N/A
9 months ago
Quick service
Quick efficient and everything arrived just as promised I ordered the Leopard jean and love them
customer
6729 reviews
N/A
9 months ago
Great clothes and fantastic customer service
Great clothes and fantastic customer service My coat was too big emailed and received prompt reply from Lauren who kept in touch until I received my refund ordered a smaller size which I love Will definitely be ordering again