Urbancomforts Reviews

Scammers

Scammers I regret to share my experience with this company which has been nothing short of frustrating After waiting for several months I received a sofa that looked completely different from what was advertised on their Instagram and Facebook pages The quality was subpar and it did not meet the expectations set by their promotional materials When I reached out to express my dissatisfaction they assured me that they would rectify the situation by replacing the sofa However it has become clear that they are merely stalling and have stopped responding to my inquiries altogether After speaking with other customers I discovered that many have faced similar issues indicating a pattern of unresponsiveness and poor customer service Additionally some employees have informed me thar there are ongoing issues with salary payments within the company raising further concerns about their business practices I also attempted to contact the owner Dr Usha Konero a general practitioner based in the UK by sending an official letter regarding these matters Unfortunately both he and the management team have chosen to ignore my correspondence Conclusion Avoid This CompanyBased on my experience and feedback from others I strongly advise against engaging with this company It has been a waste of time and money

Waste of time

Waste of time I ordered a sofa over a month ago I was originally told that my sofa would take 7-10 working days and I paid my deposit After 7 days I asked for an estimated delivery date as I needed to get rid of my old sofa They said my sofa would be delivered that week NOTHING after 14 days I asked for an update they said my sofa had been finished and the courier would contact me immediately with a delivery date NOTHING then 3 weeks later apparently they sent the sofa but the courier damaged a section of the sofa and it had to be remade I said I felt like this was a scam and if it wasn t then please send me a picture of my sofa They said they would send a picture video call of my sofa when they get to the unit NOTHING Customer service is shocking Dishonest company Avoid

SCAM

No communication The size of the couch was different to the cushions The couch also stinks Cheep nasty material Absolute scam SAVE YOUR MONEY AND DO NOT BUY OFF THESE PEOPLE

I placed order 3 weeks ago

I placed order 3 weeks ago Paid deposit as requested and communication really bad They promised 5-7 days delivery After 3 weeks they told that their neighbouring factory was on fire and that they need another week No is picking phone and they never respond to messages I request refund for the deposit and no one is responding Very bad customer service and I would stay away from these people

Finally Received my sofa

Finally Received my sofa I purchased a custom-made sofa from this online store and while I appreciate the effort I am disappointed with the quality of the seats The frame however looks good Seats do not match the reference picture I chose from the instagram page and there is a significant issue with the seat thickness some are noticeably thicker than others which is not only aesthetically displeasing but also affects comfort I have kindly requested that replacement seats would be made to align with the reference picture I chose from the page and that the replacements would be crafted with care and attention to detail matching the quality I was expecting based on the reference I have politely reached out and shared photos showing the variations in thickness across the seats I was informed that replacements would be arranged within a couple of days but haven t received any further updates I have reached out once again to inquire about the timing but I haven t yet received a response either Messages have been read and ignored

Don t do it

I ordered a sofa bed paid my deposit and it got delivered within days I was told to text the company direct if I had any issues I noticed that my sofa came without the mattress for the bed Also the cushions were smaller than the cushions in the pictures advertised For this reason there were spaces in between them I immediately informed the company and they promised to send 3 extra cushions and my mattress within 2 days It took them 1 whole month to deliver my stuff to me Communication was poor as they stopped replying my texts whenever I asked for my things They are extremely unprofessional and I wouldn t recommend them to anyone The foam used for the sofa is of poor quality The cushions are extremely hard I regret buying from them

Where do I start Scammers

Where do I start ordered a big sofa changed delivery day 3 times they did Eventually deliver it at 10 30 at night I was out so hubby took delivery as soon as I saw it I was in shock no back cushions wrong bottom cushions and wrong size I straight away got on to them they Assured me it would all be sorted since then they are Ignore my calls and message s absolutely shocking company the photos they use are definitely not what you get it s so poor quality and won t last a year so for 1400 it s not worth the hassle I will be contacting Action Fraud and the police I would Advise everyone to do the same

AWFUL SCAMMERS AVOID

AWFUL SCAMMERS AVOID Promised me delivery before 4pm then kept getting later and later didn t turn up till 2am The quality of the sofa is awful really hard to sit on and the material is cheap Asked for a refund as I m within 14 days of cancellation and I ve been ignored DO NOT BUY FROM HERE