Urbanmoves Reviews

Commendation for employee

I would like to praise the total service we received from Urban Moves and in particular Steve Pulfrey Steve went above and beyond what was expected of the service we were expecting he was efficient prompt and extremely understanding during stressful times We felt that he was the sensible head at times and we were extremely grateful for his help

Urban Moves- Sale of Flat

I was recently transferred by Clarion Housing to Urban Moves for the sale of my shared ownership flat Jane Parker has been absolutely wonderful and prompt Emailed me straight away once I was transferred to her Emailed me back when I had a query and has been supporting me to get the flat on the market I am really pleased with the service she has offered me so far Highly recommend her

Utter disappointment

I was disappointed by this agent as I just wanted to view a property and was met with unhelpful staff and rudeness I even e-mailed one of the directors to beg for a viewing and was told I would not be able to unless I jumped through hoops that included providing them my financial information date of birth and all my previous addresses All from a so called Estate agent Overall as a potential buyer I felt alienated and was not offered a viewing in the end

DISGUSTING

DO NOT EVENT BOTHER I contacted this company on the 23rd of November with an enquiry about a property they have on Right Move The property is showing as available right now When I got through the lady answered Owner with just a hi so I was unsure if I got through to the right company I asked for the company name and her answer was you re through to the number you called Her attitude is completely disgusting Apparently they have received multiple complaints and are due to be BANNED from Right Move They are really bad run away

EXTREMELY RUDE

EXTREMELY RUDE called the customer service number on their website to get details on a property The man who answered was extremely condescending and blunt to every question I had If I knew the answers to all the questions I had I wouldnt be calling now would I If he doesnt want to help i am sure I can find another company who would will NEVER go through URBAN MOVES again

Very rude attitude to potential buyers

Very rude attitude to potential buyers who try to challenge and understand the fees before even started to be considered 400 just to have your right to be reviewed for a SO property Pathetic

I agree with all the other reviews

I agree with all the other reviews Literally treat people like cattle with an air of condescension I get they are helping shift bottom of the market shared ownership properties but it may as well be self serve The agent not only expected us to be there on time stressing the importance of the viewing window but then didn t care when multiple people from different time slots were ushered in at the same time You leave the viewing to be told you only get one viewing and you need an offer within 2 days Which is fine but it s just handled like a greasy funnel So you are treated like some subservient for trying to get on the property ladder It s like if the staff are going to be rude remove them entirely get them off the payroll and automate it completely At least that way we d know what to expect

I found some of the staff to be very

I found some of the staff to be very rude and arrogant Selling a home is a stressful process with much legal and commercial jargon that many people don t fully understand- there is no sense of urgency from some members of the team I was particularly disappointed with one of leaders of the company and confused about how the company pockets money with failed buyers yet as the customer we receive nothing