Urlaubsguru Reviews

I made an order 109619112

I made an order 109619112 it was 04 07 2023 When ordering online I indicated a virtual Revolut card For the convenience of customers Revolut Bank provides 2 types of cards physical and virtual Since my trip is one-time and for my convenience I indicated a virtual card in the order The next day 05 07 I received a call from Der Touristik and they said that there was a problem with the payment The problem was that I recently moved and changed my address inside Germany and they told me on the phone that it was a fraud Can t a person with a card from another country use it in Germany On what basis did your employee say that the operation was canceled due to the threat of fraud Since when has Revolut bank become a fraud After that I dictated to them by phone the data of my second PHYSICAL card WHICH I HAVE AVAILABLE Der Touristik held the payment of 2 504 Euros and debited it completely from my account on 06 07 2023 in the morning and assured me that everything was fine with my order and wished me a good holiday Der Turistik sent all the documents plane tickets documents for the hotel On 06 07 2023 I called to find out if everything was fine with my order to which I was told that it was cancelled No one informed me by phone or email about the cancellation of my order I spent 2 days calling Der Touristik and Urlaubsguru and no one could help me although Der Touristik charged me the full amount but for some reason someone canceled the order - there was no cancellation on my part Der Touristik on 06 07 2023 they returned me only 374 Euros Once again I repeat I did not cancel the order I paid the full amount One of your colleagues canceled my order probably by mistake I ask you to return the amount of 2 130 00 EUR 2504-374 2130 which the Der Touristika company deducted from me a bank screenshot with payment debited is attached I also ask you to return 180 Euros which I paid for Iban for insurance bank screenshot is also attached I m tired of calling all day and getting no result If you do not return the money I reserve the right to complain about your company It turns out that you advertise services that you yourself do not perform In addition to the previous post Here you can see that I made a full payment but for some reason my order was canceled I repeat that none of the employees notified me of the refusal until I myself called your phone numbers all day If you sent me a refusal why is there no refund for the amount of EUR 2 130 00 EUR 180 for insurance I sent you a photo from online banking confirming payment in my last letter You refuse me services so give me back my money EUR 2 130 00 EUR 180 for insurance I no longer want to waste my nerves on solving this problem