Us Reviews

Awful Order Experience

I placed an order with O Neill back on April 22nd On April 26th the wetsuit was delivered Unfortunately the wetsuit had some damage and I had to send it back O Neill received the return on May 2nd Fast forward to today May 13th I am still waiting for the refund so I can order a new suit After reaching out to customer service I have been told that the return process can take 4 weeks If that holds true it will take roughly 6 weeks from initial order to receiving an actual usable wetsuit By the time I can order and receive a new wetsuit I won t even need one anymore this year I ve never seen a return process move this slowly It s insane

They will never answer their customer

They will never answer their customer service line

They definitely will not go out of

They definitely will not go out of They definitely will not go out of their way to help you I placed an order a size too small and immediately emailed to request they change my order to the correct size and they refused just told me to return it instead I ve made this request with other companies and it has never been a problem especially when the order didn t even leave the facility yet I will never order from this company again

What has happened to O Neill

Placed an order and charged right away Supposedly shipped but tracking shows they are still waiting for the order 9 days later Have sent two emails to customer service and still no response 3 days later Called and put on hold for 10 minutes then hung up on Filing a claim with my bank Will never order from them again

Horrible service

Great wetsuits terrible terrible service Ordered 3 wetsuits 3 day delivery It s a month later and they have just said they have oversold Initially told me they would be delayed and then took a month to let me know they were not coming at all

Don t order from them

for the size of the company and the name brand - this place needs to get it SH T together No one answers the phone or returns messages no one answers the support email for days and when they actually do there is no resolution answer They need to regroup and re-assess their company standards I will not be purchasing anything from them DO NOT ORDER ONLINE Your product will not ship or arrive ever

Long time customer but just found out

Long time customer but just found out about there scam process for shipping Be careful if you purchase a item through ONeill online You have different options to choose from for shipping paying up to 25 for next day air Guess what doesnt matter to them all orders take 3-4 buisness days Its a scam Ive been a long time client ive paid for 2 day air opted the free shipping option It pretty much all delivers around the same time frame Dont Pay for the Next Day There stealing your money

Incredibly poor customer service

Incredibly poor customer service no response to emails about orders for days weeks No one answers their customer service line Many items listed incorrectly as in stock when they are out of stock then after your order and they inform you item out of stock it remains listed as available on their website I wonder if this is a scam site set up by their competitors to give one ill a bad rep

Out of stock no refund

0 stars if possible I tried to but two matching bikini pieces they charged me for shipping and only sent the bottom The other piece was out of stock When I asked them to refund me shipping to find another piece they agreed They had no matching pieces so I bought a whole different bikini They only sent me the top and said the bottom was out of stock And when I gave my refund details to customer service they never refunded me the shipping This happened twice that I reached out for the agreed upon shipping refund with no response Now I have two unmatched swim suit pieces Plus the pieces were on sale so they won t let me return them Such a disappointing company and bad experience